Ayan H. Email & Phone Number

Communicate regularly with medical providers, medical staff, patients, and family membersAssist providers by preparing charts, entering data, and creating reportsProcess order requests, order clarifications, lab orders, equipment orders, etc.Independently applies analytical and problem-solving skills to resolve business issuesHandles highly confidential matters and works independently to anticipate and meet business needsPerforms a variety of things typing, copying, sending faxes, maintaining accurate files and records, answering telephone calls, taking messages, maintaining appointment calendars, and arranging meetingsSorts and distributes incoming mailCreates, proofreads, and edits a variety of material including, but not limited to, correspondence, spreadsheets, presentation material, reports, and other confidential materials using appropriate computer software and office equipmentManages multiple calendars, assists in efficient time utilization and balances multiple prioritiesAssesses urgency/priorities, accepts or declines appointments and meetings and when appropriate arranges for others to attend for executives in his/her absence as appropriateSchedules and arranges meetingsScreens and greets visitors and directs them to appropriate person in area(s)Communicates effectively with all levels of management, responding to communications around deadlines and realistic estimations of project completions with tact and assertiveness

Support and provide superior service via phones, email and faxes as a receiver and caller.Responsible for all incoming and outgoing calls, emails and faxesCoordinate and schedule patient appointments according to the department's policies and procedures, in a timely and effective manner.Obtains all necessary appointment information and assures patients are scheduled appropriately for evaluation and/or testing, checking with clinical staff when necessary for guidance.Gathers and updates all patient information and completes a full registration.Refers patients to a financial counselor if they are self-pay or need further financial counseling.Obtain and document referrals, authorizations and pre-certifications.Ensures standard opening and close of call is consistent with department guidelines

Receive incoming calls from patients or referring clinics and schedule their office visit or procedure appointment.Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.Document patient insurance information.Monitor database folder in NextGen Electronic Health Record.Data entry of referrals into NextGen Electronic Health Record.Contact referring providers for medication orders and/or clarification of referral orders.Contact patients to reschedule appointments when needed.Print and send letters to patients and referring providers.Coordinate interpreters for scheduling purposes and appointments.Provide great customer service to internal and external customers.