Ayan Sarkar Email & Phone Number

Bengaluru, Karnataka, India

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Accountable for overall control of Branch Banking, Micro Finance Branches and Regional processing Unit (RPU) by providing requisite support and guidance to the operating teams to ensure service levels are met, ensuring Audit and Quality Scores reflect strong compliance with Regulatory and Process guidelines and high level of customer satisfaction.Being a.

Kolkata Area, India

Responsible for all operational activities in the Bank Branches, Microfinance Branches and Business Correspondents (BCs) including backend activities of managing Regional Processing Unit while handling account opening, account maintenance, loan processing (Secured and Unsecured), loan disbursement, deliverables, clearing and CMS activities.

Kolkata, West Bengal, India

• Was responsible for setting up the entire CPU (Central Processing Unit) for the Bank along with system and process implementation. Have been an integral part of the initial setup of the following processes:
• Complete end-to-end process finalization of Account Opening and Account Maintenance process.
• Part of the system setup and UAT for the Account Opening workflow.
• Part of finalization of all Account Opening Forms and other related account maintenance forms.
• Preparation of Process Note for handling both security and non-security deliverables.
• Part of the team for finalization of SOP for Branch Operations.

Kolkata, West Bengal, India

• Team was responsible for guiding the branches to deliver efficient and quality service within the overall systems, policies and processes of the bank.
• Ownership of Service Delivery at branch and for the Region/Zone: Overview of customer handling at branches in the Zone, managing effective touch point management and responsible for creating positive customers.
• Report observations and findings in a Branch Service Health Check Report and work with the branch management in resolving the concern areas and escalate matters to Zonal Head/Service Head where required.
• Ensure Branch Operations has adhered to the laid down internal processes & controls.
• Monitor adherence to employee code of conduct and implement information security at the branches.

Kolkata Area, India

• As a Unit we support the front line of the organization to manage operational risks. Proactively reinforce operational risk management in the line organization and create confidence in the line organization based on a.
• Ensure KYC guidelines are followed and liaise with other units to monitor the quality of the same.
• Ensure that branch personnel are trained on processes, systems & service parameters before any new roll out.
• Track and monitor for any open/highlighted items raised during previous Internal Audit for closure.
• Certify implementation of new processes / systems/ initiatives at branches and drive improvement in TAT and quality on key processes to ensure the 'right' customer impact has been effective.Visit all branches in East.

Kolkata Area, India

• Worked as Head – Operations and Customer Service where my primary responsibility along with Branch Operations and Compliance were to bring in complete customer satisfaction.
• Managing a team of Customer Service Executives who are handling external & internal customers' requests, complaints & queries and handling irate customers & escalated cases at branch with end-to-end resolution.
• Ensuring operational excellence of the branch for delivering exemplary service to customers by adhering to the company defined TAT & other service parameters.
• KYC and AML checks for existing customers along with monitoring, processing of Account opening documents and maintaining regular contact with customers.
• Monitoring of all teller transactions (Cash, DD, PO, RTGS/NEFT, Transfer Payments and Clearing activies)
• Branch Deliverables and Reconciliation.

Kolkata Area, India

• Heading the Operations Team of the Commercial Recovery Unit of the Credit & Risk Dept. where my primary responsibility along with handling Team Operations was to act as a Backend Support Function for the Relationship.
• Payments and Accounts monitoring.
• New and Renewal of Lending applications for credit and risk review of the facilities.
• Risk Management & Internal Controls in business processes.
• Audit checks for all Executives for controlling and monitoring Operational Risk
• Co-ordination with Relationship Managers for case analysis

Kolkata Area, India

• Worked as a Branch Operations/Service Manager where my primary responsibility along with Branch operations was to bring complete satisfaction to customers as being the face of the Bank Branch.
• KYC and AML checks for existing customers along with monitoring, processing of Account opening initial DVU and maintaining regular contact with customers.
• Clearing referrals for all HNW/Preferred Customers Finware.
• Customer complains – Through letters/Phone Banking.
• Branch Deliverables and Reconciliation.
• Locker Opening and Operations.

Kolkata, West Bengal, India

• Outstation Cheque Clearing: Monitoring the office accounts and coordinating with Branches and Other Banks.
• NCR Project: Monitoring of the Inward Clearing and Outward Clearing Process through Check Mark Software.
• Clearing Officer: Handling of inward clearing, outward clearing and high value clearing through “Finacle” and “MMBCS” (RBI package). Reconciliation of clearing differences, Cheque posting and Return marking and.
• Regional Mailing Room: Handling Bank Statement printing and dispatch for all branches across East. In-charge for ATM / Debit Card and Cheque Books for 27 Branches across East.
• Was a member of Process audit team – handling Process audit across regions.

Kolkata Area, India

• Primary responsibility is to bring complete satisfaction to the customer as being a direct contact between the Bank and the Customer by way of handling Customer queries, requests and complaints.Also actively.
• Sourcing of supplementary cards, EMI Programme & Balance Transfer
• Processing of cash draft payable in installment basis.
• Personal loans based on the account history and repayment ratio of the customer’s account.
• Was also responsible for the data collation and Weekly & Monthly MIS for the Inbound Team