Ayana Bessard Email & Phone Number

Raleigh, Nc, Us

United States

o Provide direct support to 500+ fiscally sponsored projects, as well their representatives and employees,including but not limited to:o Meeting with projects to understand business needs and objectives to provide support andreferences for technology needs including online fundraisingo Aiding with account access to various productivity platformso Tracking donations and outgoing paymentso Support and maintain enhancements for payment portal and respond to all payment portal inquirieso Troubleshoot integration issues between salesforce and payment portal, make references for processimprovement and increased efficiencyo Collect and analyze data related to team productivity in the online ticketing system; analyze data forchange management and to increase efficiencyo Use PowerPoint and Excel to report and present data, statistics, and KPIs to senior leadership; work withsenior leadership to understand, plan, and implement changeo Diagnose, analyze, and troubleshoot advanced technology issues that are assigned through an onlineticketing system; escalate and highlight client service priorities to important stakeholders, providing ahigh-level overview of impact to stakeholders and clientso Document, organize and maintain knowledge for the technology team’s processes, policies, and trainingincluding developing FAQs and resource documents for internal employees and external clientso Conduct market research and maintain portfolio for online fundraising platforms and technologyprocuremento Maintain and pull online fundraising reports on a monthly basiso Assist with collection and management of employee and project data in Salesforce CRM

United States

Raleigh-Durham, North Carolina Area

o Work closely with clients to assess their needs to provide strategies and suggest inventoryo Follow up with leads daily, and document all communication with prospects in pipelineo Schedule and manage property tours, work with clients to build rapport and understand needso Review occupancy and application rates with CIO to develop additional marketing plans whennecessaryo Screen applicants to ensure they meet company standards while complying with legal guidelineso Ensure applicants meet qualifications by collecting and reviewing required documentationo Marketing and providing accurate descriptions for listing of homes on company websiteo Build rapport and provide excellent customer service while interacting with applicantso Use expertise and knowledge about the community to fulfill prospects’ needso Review, evaluate, and assign maintenance tickets in a timely and organized fashiono Collaborate with Superintendents to troubleshoot and address construction related issueso Follow up with candidate inquiries in a timely fashion

Raleigh, North Carolina

o Work independently to research and market properties that are to be bought or soldo Collaborate with seller clients to host open houses to increase traffico Stay up to date on market trends and property values to best assist clientso Work as a liaison with Realtors to communicate clients’ needso Advise clients when dealing with contracts and legal formso Work with sellers to implement successful marketing strategieso Research market trends and develop market reports to present to clientso Use MLS to search for potential homes for clients and research market trendso Present buying and selling strategies to prospective clientso Draw up offers and negotiate contract termso Collaborate and schedule appointments with inspectors and other third-party vendorso Prepare documents such as closing statements, purchase agreements and other contractso Prospecting and marketing daily

Raleigh, North Carolina

o Oversee daily operations of the store by leading a team of 8-10 associates to achieve sales goalso Facilitate weekly sales meetingso Ensure all sales associates are meeting customer service standards, coaching when necessaryo Lead and advise associates while completing daily taskso Collect and provide data reports regarding sales and loss prevention statisticso Use excellent customer service skills while working with customers and handling escalationso Assist with recruiting and hiring of new associateso Oversee onboarding process and ensure new staff members are properly trainedo Use understanding of business to create achievable goals for associateso Open and close store, operate cash register, and handle bank deposits

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Sigma Alpha Pi Uncg Guarantee Executive Board

Summer Study Abroad Program, Immigration/Social Justice

A service-learning based study abroad experience in Queretaro, Mexico wich was created through the UNCG Guarantee Scholarship program..