Ayana Mclemore Email & Phone Number

-Manage multiple sales teams, review KPIs, facilitate team trainings, and discussperformance improvement with upper management.-Coach individual agents from across different time zones to ensure they sell compliantly according to CMS, carrier and company regulations. -Analyze data from over 60 agents to identify trends in compliance risk and areas of.

-Provide performance improving feedback while continually meeting, and exceeding, accuracy and performance goals for campaign.-Communicate trends and other observations to improve the scores of both advocates and analysts

-Develop associates as a mentor by observing, and providing effective and efficient feedback to enhance productivity-Identify problems with products and remediate them-Be an expert with various computer systems and be able to effectively aid those stocking products to increase productivity and proficiency

-Help participants plan and prepare to get to and through retirement financially -Consult participants making tough financial decisions and present alternative solutions-Maintain excellent relationships with clients to gain trust and confidence in TIAA

Suzhou, Jiangsu, China

-Chinese Language Immersion Program funded by US Department of State.-Achieved ACTFL | Advanced Low -After completion of program, spent time traveling and continuing to learn Chinese Culture and language (Mandarin)

-Set the standard as one of the 1st Arts Village mentors through teamwork, ambition, attention to detail and creativity-Planned and oversaw arts events for over 200 residents-Organized and implemented active programs that promote academic success for over 100 residents -Improved tracking attendance through effective use of excel-Communicated with at least.

Raleigh, North Carolina, United States

-Reinforce AVS 100 Arts Forum learning by working with ARTS NC STATE staff to develop and implement Forum reflection worksheets through Google forms-Facilitate intentional group activities that unlock art related conversations amongst a diverse group of students

Shanghai City, China

Studied abroad for six weeks in Shanghai, China at Shanghai University. This was done with North Carolina State University's Poole College of Management. While abroad I took three courses including Doing Business in China (M 298), Human Resource Management (MIE 330), and Operations and Supply Chain Management BUS 370). -Time Management, balancing school.

Charlotte, North Carolina Area

-May 2013- July 2013. -Creating labels using machines -pulling items -packaging for distribution.