Ayana Nguyen Email & Phone Number

Perth Amboy, Nj, Us

United States

Scottsdale, Arizona, United States

•Developed and executed a comprehensive marketing strategy across multiple channels (email, social media, paid advertising, promotions), resulting in an average 85% increased conversion rate and heightened engagement.• Collaborated as a key liaison, managing third-party contractor relationships, aligning them with brand objectives, and ensuring improved customer satisfaction. Conducted market research to identify opportunities, threats, and target audience preferences.• Created engaging environment to foster deepened connections and which led to improved employee retention by 30%, including conducting professional growth discussions, organizing engagement activities, and establishing an internal feedback program.• Worked closely among cross-functional teams in an ambiguous work environment focused on maximizing CRO for the business.

Scottsdale, Arizona, United States

Collaborated closely with CEO and executive shareholders to strategize creative customer profiles and determine priority of efforts based on potential impact.• Managed the initial stages of the business developments structure by nurturing prospective leads through various inbound channels including phone, email and social media.• Engaged with new partners to establish mutual KPIs, goals and interests. Educated them on the value of MoneyCat and how we could help them overcome unique obstacles.• Successfully drove new business by identifying, qualifying and developing new partnership opportunities for MoneyCat.

Tempe, Arizona, United States

•Responding to Consumer Inquiries•Troubleshooting & Problem Resolution• Order Processing & Account Management• Product or Service Knowledge• Customer Satisfaction and Relationship Building• Documentation and Reporting• Collaboration and Teamwork• Adapting to Remote Work Environment

Tempe, Az

• Manage total AR with an Aging in excess of $3.5 million• Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with clients to resolve outstanding issues while providing excellent customer service.• Responsible for gathering the necessary data to assist Management with account specific decisions and auditing accounts to ensure accurate billing and client specific information.• Support liaison for field offices and Operational Support Group with questions pertaining to those local/ regional accounts on their aging including but not limited to : client billing and payment policies and/or procedures, PeopleSoft issues, etc.• Contribute to diverse and vibrant environment with positive attitude and willingness to learn.