Ayana Nicole Abrigo Email & Phone Number

• Conducted comprehensive project analysis, defining scope and requirements while managing risk through preventative measures.• Developed change management plans, briefing support teams to ensure smooth integration of changes and minimize operational disruptions.• Acted as a technical escalation point for system issues, effectively resolving incidents to enhance processes and improve customer satisfaction.Accomplishments:• Successfully led a project that reduced processing errors by 25% through improved data validation techniques.• Facilitated workshops that resulted in the adoption of new tools, increasing team productivity by 30%.

• Generated detailed reports on performance metrics and assessed credit applications for quality, ensuring compliance with internal standards.• Analysed financial documents to identify potential risks, collaborating with onshore and offshore teams to meet targets.• Trained colleagues on evolving credit policies and processes, fostering a culture of continuous improvement within the team.Accomplishments:• Achieved a 100% performance score year-to-date by consistently meeting and exceeding quality targets.• Developed a training module that reduced onboarding time for new hires by 40%.

• Streamlined document preparation workflows to improve efficiency through automation and macro integration, reducing processing time.• Ensured timely delivery of security documents while adhering to SLAs and regulatory updates, contributing to overall operational reliability.• Managed stakeholder escalations, resolving complex issues and facilitating effective communication across teams.Accomplishments:• Implemented a new workflow that increased document processing efficiency by 20%.• Received award for outstanding performance achieving a 98% compliance rate with SLA deadlines during my tenure.

Cybersecurity Bootcamp

Bachelor'S Degree In Business Information Systems, Business, It