Ayana D Russell Bsc Mgmt Studies, Mba Finance Email & Phone Number

Woodbridge, VA, US

North Carolina, United States

• North Carolina Dept of Revenue Nov 2022 – Present Revenue Officer I -
• Successfully recovered over $100,000 in delinquent tax liabilities through effective negotiations and strategic compliance enforcement, enhancing agency revenue collections.
• Achieved a 95% resolution rate on over 200 complex tax cases through thorough examinations, improving operational efficiency, and taxpayer satisfaction.
• Increased taxpayer compliance by 30% by implementing streamlined processes for establishing payment agreements and leading to a reduction in outstanding liabilities.
• Improved accuracy of compliance assessments by 40%, through comprehensive research on over 100 business structures and individual income cases, using advanced data analysis tools.
• Contributed to improved collaboration among stakeholders by playing a key role in special projects focused on tax law interpretations, enhancing internal training programs for colleagues, and analysis tools.

North Carolina, United States

• North Carolina Department of Revenue October 2021 – October 2022 Administrative Specialist II - Responsible for responding to calls from taxpayers regarding issues related to filing reports, processing payments, and.
• Successfully facilitated the resolution of outstanding tax liabilities by conducting courtesy outbound calls to taxpayers, improving compliance rates by 90%.
• Educated and advised taxpayers on collection policies, procedures, and tax laws regarding delinquent taxes, positively impacting taxpayer understanding and compliance on a daily basis.
• Resolved low-dollar collection cases by effectively communicating with taxpayers via mail and telephone, securing Business Non-Filer returns, and improving the overall collection process.
• Established payment plans in accordance with standard operating procedures, ensuring timely compliance and effective management of taxpayer accounts.
• Managed legal documents, including garnishments, warrants, and certificates of tax liability, while complying with supervisory instructions regarding office clerical responsibilities and payment processing.

• Woodforest National Bank December 2019 – October 2021Retail Banker -
• Responsible for consistently surpassing individual sales targets by strategic marketing and recommending a wide range of bank products and services to customers.Key Accomplishments:
• Surpassed individual sales targets, resulting in a 27% increase in overall branch revenue through effective marketing and product recommendations.
• Demonstrated exceptional branch servicing skills by efficiently managing cash and vault balancing, enhancing operational efficiency and accuracy by 20%.
• Contributed to a 15% reduction in account processing time by proficiently handling account opening and maintenance processes, ensuring compliance with regulatory requirements.
• Fostered a 95% customer satisfaction rate by translating complex financial solutions into easily understandable terms, strengthening long-term client relationships.

• Communal Co-operative Credit Union Ltd Feb 2014 – June 2019Card Services Supervisor -
• Key Responsibilities:Responsible for consistently surpassing individual sales targets by strategically marketing and recommending a wide range of bank products and services to customers, including savings accounts.
• Increased branch revenue by 27% by surpassing individual sales targets and driving the adoption of banking products through strategic marketing and customer education.
• Enhanced operational efficiency by 20% through accurate management of cash balancing, vault reconciliation, and day-to-day transactions, ensuring compliance with banking regulations and internal protocols.
• Reduced account processing time by 15% by streamlining account opening, maintenance, and documentation processes, improving overall service delivery.
• Achieved a 95% customer satisfaction rate by simplifying complex financial information, fostering long-term client relationships, and offering personalized solutions to meet diverse financial needs.

St. George's, Saint George, Grenada

• Key Responsibility:Responsible for managing overdue accounts, negotiating payment plans, and maintaining accurate records while resolving payment issues and ensuring compliance with company policies.Key Accomplishments:
• Successfully reduced delinquent accounts by 20% through proactive communication and negotiations, leading to improved recovery rates for the company.
• Demonstrated exceptional attention to detail by maintaining accurate, up-to-date records of customer interactions, ensuring compliance with all legal and regulatory requirements.
• Contributed to a 15% increase in on-time payments by streamlining the payment collection process, enhancing operational efficiency, and providing customers with convenient payment options.
• Fostered a 90% customer satisfaction rate by handling sensitive delinquency issues with empathy, transparency, and professionalism, resulting in stronger customer retention.
• Leveraged technology to automate follow-up reminders and track payment statuses, reducing manual workload and improving response time for customer inquiries

Master Of Business Administration - Mba, Finance, General, 4.0

My MBA journey at Southern New Hampshire University (SHNU) equipped me with a diverse skillset in business management, strategic.

Bachelor Of Science - Bs, Business Administration And Management, General

Equipped with a diverse skillset in business fundamentals, marketing, finance, and strategic management. Practical experience in.