Ayana Davis Email & Phone Number

Connecticut, United States

United States

- Contribute to the development of a SaaS platform designed for GTM teams, with a primary emphasis on promoting enhanced collaboration with customers and optimizing B2B sales efforts.- Develop a screen, and employ techniques to achieve uniform spacing, and visually enticing designs, while enhancing customer engagement.- Organize a developer-ready file by effectively communicating design measurements and annotations to assist developers.- Mobilize user flows, and employ iterative UI refinements to maintain consistency and uniformity across screens.- Deliver a comprehensive, well-organized client handoff to ensure client satisfaction.- Convey the redesign to both the client and developer to ensure the precision of backend designs.

Remote

- Collaborate with a diverse, multifunctional team of five on the design and development of a B2B social networking app that connects brands and athlete influencers, with a primary focus on streamlining the 'name, image, and likeness' process.- Foster a collaborative team environment during design sessions, where I consistently applied industry best practices to ensure the product met our client's satisfaction.- Collaborate effectively to achieve the final remodel for the home screen, resulting in a successful outcome while prioritizing accessibility considerations.- Participate in numerous iterative design processes to refine designs, incorporating valuable feedback from stakeholders.- Develop Hi-fidelity wireframe mockups adhering to best practices, and style guidelines.- Organize a developer-ready file by effectively communicating design measurements and annotations to assist developers.

United States

- Participate as the sole UX researcher and designer for a B2C mobile app to simplify the process of curating authentic cultural recipes.- Implement qualitative research methods to recruit interview participants and administer user interviews to collect vital data.- Construct site maps to prioritize essential product information with a focus on accessibility.- Develop empathy maps to empathize, and spotlight the pain points to enhance a user-friendly product.- Utilize components, auto-layout, spacing, and text to guarantee uniform design across screens nurturing a unified visual identity.

Okinawa, Japan

- Continuously gather and analyze customer feedback to refine the user journey, improve the checkout process, and enhance overall user satisfaction.- Align product placement with customer preferences, resulting in an increase in sales for feature items by 15% and improved customer ratings by 20%, indicating a more engaging shopping experience.- Implement intuitive store layouts leading to an increase in average browsing time, and a decrease in bounce rates, demonstrating that customers found it easier to explore offerings and, ultimately boosting user engagement.- Provide personalized product recommendations to enhance customer satisfaction and drive sales conversions.

Okinawa, Japan

- Engage customers empathetically to interact with clients, ensuring compassion that addresses their unique needs andconcerns demonstrating strong stakeholder management and interpersonal skills.- Streamline issue resolution to utilize efficient problem-solving techniques, and quickly address customer inquiries or concerns to navigate systems and processes for a smoother, frustration-free experience.- Offer proactive assistance anticipating user needs and take the initiative to provide relevant information or solutionsbefore users even ask, in order to enhance user satisfaction and efficiency.- Ensure data security and privacy to adhere to data protection regulations and guidelines to safeguard user informationand maintain trust demonstrating a commitment to user data safety and compliance.

Okinawa, Japan

- Collect and maintain client preferences and history, allowing for tailored recommendations and services that align with individual needs and expectations, enhancing overall user satisfaction.- Manage wait times efficiently by implementing queuing strategies and providing clients with real-time updates on wait times in an effort to minimize frustration and contribute to a smoother user experience.- Actively seek client input on their salon experience, using feedback to make data-driven improvements to ensure ongoing client loyalty and a positive salon reputation.- Resolve issues promptly, utilizing effective problem-solving skills to address any customer concerns or complaints, to ensure a seamless resolution and maintain a positive salon experience.

San Diego, California, United States

- Communicate proactively with customers, offering real-time information on order progress and delivery timelines to inform and engage to provide clear order status updates.- Prioritize efficient order processing to ensure timely and error-free processing of customer orders, enhancing their overall satisfaction and demonstrating a user-centric approach that fosters loyalty and positive user experiences.- Streamline packaging and labeling to create clear and concise packaging and labeling materials that enhance the unboxing experience for customers.- Manage returns and exchanges efficiently by utilizing UX principles and simplifying the return process, ensuring accessibility for customers to initiate returns and exchanges if needed.

Okinawa, Japan

- Prioritize store accessibility by applying accessibility principles to ensure that all customers, including those with disabilities, can navigate and access products and services effortlessly.- Collaborate closely with fellow teammates to convey customer insights and provide input into the design of in-store displays to ensure a cohesive and user-centric experience.- Facilitate effortless product discovery to ensure that products are organized and displayed intuitively, ensuring an optimal experience for customers to browse and find.- Monitor customer satisfaction and track key performance indicators (KPIs) related to customer feedback and sales metrics, continuously striving to improve the retail user experience and increase customer loyalty.