Regulatory program to review and enhance financial crime risk management and controls.

State Insurance Regulatory Authority - CTP reform program.Project Manager - DRS transformationProduct owner - Salesforce CRM implementation

Integrated client services for Westpac.Senior consultant for digital platform transformation program.

Transition program stream lead for Asset Management. Responsible for developing project plan and initial requirements for transition of people, process and technology.

Stream lead responsible for delivering a CMS solution. End-to-end delivery of case management software project. Managed scope, requirements, SIT, UAT, deployment and change management.

Senior consultant across multiple projects managing the consolidation and transformation process of Qantas Direct. All programs of work are designed to transform the business ICT capabilities & increase efficiency whilst also lowering opex, and driving key metrics using technology. Responsibilities:User requirements gathering, documenting and consultancyStakeholder engagement throughout the planning, execution and closure phasesVendor management – close liaison with external PMs, developers and engineersExtensive workshops to facilitate knowledge transfer and “go-to” process mapping.Testing – test plan creation, test case development, governance of complete end-to-end testing and defect managementReporting – benefits realization and system integrity reporting

This role oversees and leads a diverse team of onshore and offshore business analysts and project coordinators to drive IT solutions for the business functions within Citi Credit Operations. Responsibilities:• IT Strategy management of the Credit Acceptance and Collections business divisions.• Research and procurement of technology for the business.• Project management/governance of new projects/initiatives – from gathering business requirements through to production deployment.• Vendor relationship management • Operations – mentoring and leading a team of analysts who execute day-to-day operations. EG: systems management, enhancements/changes, end user entitlements etc.

In charge of overseeing a team of BAs & engineers responsible for resolving third party application issues as well as coordinating large scale infrastructure incidents impacting Credit Operations within the Global Consumer Banking division of Citibank. Tasked to setup a Centralized Application /Incident management desk in line with ITIL Service Operations design.

This multifaceted role within the Operations Management environment is that of an intermediary between UBS business divisions globally and the IT functions. The essence of the role was to roll out projects improving services and introducing digital capabilities to the UBS Service Center.