With over 11 years of work experience in the banking and museum sectors, I am a passionate and skilled direct lending specialist who has contributed to the growth and success of Capitec Bank. As part of the direct lending team, I applied my customer engagement and analytical skills to assess loan applications, provide tailored solutions, and ensure high customer satisfaction and retention rates. I also supported the development and implementation of innovative lending strategies and products, such as the mobile app and the credit card, that increased the accessibility and affordability of financial services for millions of South Africans. Prior to joining Capitec Bank, I worked as a museum attendant at Iziko Museums of Cape Town, where I gained valuable experience in customer service, communication, and cultural awareness. I am passionate about empowering people and communities through financial inclusion and education, and I am eager to leverage my expertise and skills to make a positive impact in the field of direct lending.