Ayanda Ntaba Email & Phone Number

South Africa

Johannesburg, Gauteng, South Africa

 PBX, Fibre, ADSL, Satellite, VOIP, Cloud Services, Internet Security, Printers, Laptops, Mobile Devices and Data Sales. Cold calling and setting up face to face appointments with Directors, Owners and other Decision Makers. Contacting new and existing customers to discuss their needs, and explain how specific products and services offered can be suitable for their businesses. Marketing and promoting products and services to SME’s. Ensuring sales targets are achieved and exceeded as per company standard.  Answer customer’s questions about products, prices and availability or contract terms.  Identify prospective customers by using business calling data, following up onleads and referrals from existing clients.  Assisting with billing account queries.  Knowledge of PC hardware and software e.g. Microsoft support, Cloud and Antivirus. Good understanding of Internet-related services i.e. proxy servers, mail authentication systems, ftp, etc.  Technical skills to solve problems regarding different connectivity types e.g. Fibre, ADSL and Wireless. Setting up and configuring VOIP and PBX Phones. Administration capturing, filing, reporting, logging, escalating and resolving tickets.  Onsite product and service education to Corporate and SME’s in the field. Communicating and liaising with Call Centre technical support.  Keep accurate record of customer queries and complaints and focus on customer retention. Time management and planning. Excellent customer service support skills in the field.

Johannesburg, Gauteng, South Africa

 Fibre, LTE, VOIP, ADSL, VDSL, Hosted Cloud PBX, Microsoft 365, Mobile Data, Mobile Devices Managing client accounts and support. Network sales and cross selling.  Cold calling.  Consumer and enterprise hardware sales. Ensuring sales targets are reached monthly as per company standard.  Stock transfer billing and following up with clients. Updating pricelists from suppliers.  Researching new solutions and products.  Check expiry on monthly and yearly subscription, Microsoft yearly renewal, and anti-virus subscription. Monthly billing and follow up on back dated ordered Items. New business development.  Project management and supplier relationship building.  Software sales. Customer relationship building.  Telephonic technical assistance.

Johannesburg Area, South Africa

 Dial-up, ADSL, VDSL, 3G, Antiviruses, Mobile Devices, Mobile Data, Routers, Modems, Desktops, Laptops and other gadgets. Walk-in client’s new sales and upselling existing clients.. Processing renewals and upgrades.  Customer service and support. Resolving complaints and queries. Testing and configuring modems and routers. Making and allocating account payments from clients. Banking cash received. Outbound calls and also receiving inbound calls.  Creating quotes and invoices.  Administration and data capturing. Technical support. Capturing orders and stock counting.  Ensuring sales targets are reached monthly as per company standard.

Johannesburg Area, South Africa

 Groceries, Perishables, Deli, Bakery, Butchery, Fruit and Vegetables, Non-Foods, Winery, Warehousing. Stock orders, stock taking and shrinkage control. Wastage prevention and production control. Staff motivation, incentives, and training. Staff scheduling and shift planning. Conducting disciplinary hearing. House-keeping and hygiene. Merchandising, warehousing, dispatch and receiving stock. Data capturing and administration. Front-end duty, cashier control and cash office administration. Authorization cash refunds and stock exchanges. Pricing and labelling. Maximising sales. Customer service.