Experienced Quality Engineer Lead dedicated to ensuring the successful migration of a DataStage data warehouse project for our valued customerWith a robust background in quality assurance and data management, lead a team focused on meticulously planning and executing comprehensive testing strategies to guarantee the reliability, accuracy, and performance of the migration process Leveraging industry best practices and cutting-edge testing methodologies, overseeing the identification and mitigation of potential risks and issues, ensuring a seamless transition with minimal disruption to operations Collaborating closely with cross-functional teams and stakeholders, facilitated clear communication and alignment of project objectives, driving towards the successful delivery of a high-quality data warehouse solution that meets and exceeds customer expectations

Leveraged extensive experience in software troubleshooting and customer service, overseeing a team dedicated to resolving complex issues and ensuring customer satisfaction across multiple regions. With a strategic approach to problem-solving and a commitment to continuous improvement, streamlined support processes and implement effective solutions to drive customer success. Adept at fostering strong relationships with clients and internal stakeholders, served as a key liaison between technical teams and end-users, ensuring clear communication and alignment of goals. Passionately helped delivering superior support experiences, empowering my team to excel and exceed expectations in delivering top-tier service.

Spearheading quality assurance efforts and leading teams to deliver high-quality software productsDeveloping and executing comprehensive test strategiesEnsured thorough testing coverage and identify potential risks early in the development cycleMentored and coached team members, to foster a culture of excellence and continuous improvementFunctional SME for entire business process, providing support to stakeholders with questions related to the productLeveraged my comprehensive understanding of both technical and user requirements, proactively filled the role of a de facto business analyst, ensuring that software solutions not only meet technical specifications but also align closely with the needs and objectives of end-users, resulting in unparalleled value and user satisfaction Proactively engaged as Product Administrator and test management tool administration ensuring configuration setup in accordance to industry standards.Delivered exceptional customer support across 15 countries in Europe and the US.Conducted competitive analysis to identify and capitalize on opportunities for product improvements.Managed product backlog, defined requirements and user stories, and ensured timely delivery.Streamlined business processes to ensure uninterrupted application availability and operational efficiency.Integrated cross-functional teams for Microsoft Dynamics Business Central 365 and ATS products.Enhanced Salesforce functionality with custom solutions, reports, dashboards, and user training.Configured Salesforce objects, fields, workflows, and managed user permissions for efficiency and security.

Leadership: Lead and mentored a team of QA engineers, guiding them in executing comprehensive testing strategies and achieving project goals.Strategic Planning: Developed and implemented effective QA processes and methodologies, tailored to project requirements and organizational objectives.Collaboration: Collaborative approach, both within QA teams and across cross-functional teams, fostering effective communication and alignment to drive project success.Problem-solving: Identifying and resolving complex issues and challenges throughout the software development lifecycle, ensuring timely delivery of high-quality software products.Quality Assurance Expertise: Used my in-depth knowledge of QA principles, techniques, and tools, including manual and automated testing methodologies, to ensure thorough testing coverage and product reliability.Stakeholder Management: Effectively managed stakeholder expectations, communicate project status, and address feedback and concerns to ensure customer satisfaction.

Contributed to the development of high-quality software productsBuilt strong foundation in software testing principles and methodologies, possessed a keen eye for detail and a passion for ensuring exceptional user experiencesCollaborative by nature, thrived in team environments, actively participated in test planning, execution, and defect tracking processesImplemented automation for any viable scope observed within team or project, to help team save effort and focus on more productive work