Ayan Ghosh Email & Phone Number

Bengaluru, Karnataka, India

As a Transaction Risk Investigator I had done the following : - ■Performing comprehensive investigations of suspicious transaction, trends and patterns in global marketplaces leading to significant reduction in fraud and credit risks.■Employing data analysis methodologies and instruments, which encompass the assessment of transaction histories, patterns, and customer behavior, to assess transactions and detect possible risks.■Evaluate the risk levels linked to transactions and accounts, making informed decisions to safeguard the company and its clients from possible financial losses.■Examine flagged transactions by analyzing account information and determining whether to authorize, reject, or escalate the transactions.■Ensure that all investigations adhere to SOPs, regulatory obligations, corporate policies, and industry benchmarks.■Managed and resolved a high volume of complex cases, achieving a high success rate in recovering funds or preventing fraudulent activities.■Recognized and mitigated considerable financial risks through proactive credit risk management strategies, leading to significant cost savings for the organization.

Kolkata, West Bengal, India

Worked as a Customer Representative Officer(CRO) under client - Bharti Airtel LtdJob Role : -■Resolving all kinds of telecommunication related customer inquiries, complaints, troubleshooting problems, processing service requests brought to attention and resolving issues efficiently.■Building and maintaining positive, sustainable relationships of trust with customers through open and interactive communication to enhance loyalty.■Possessing elaborate knowledge of CRM systems to ensure compliance and regulatory requirements.■Reaching out to customers through technology or in person, offering them detailed information about company’s services, policies and procedures.■Educating customers on product usage and ensuring customer satisfaction post-purchase through follow-ups and additional assistance.■Meeting key performance indicators (KPIs) such as average handling time, first call resolution and customer satisfaction scores.■Successfully identifying opportunities to up-sell or cross-sell additional services or products, boosting company revenue.