Ayanna Jackson Email and Phone Number

This is a senior leadership role that is responsible for the strategic development, implementation, and management of CFA Institute's global benefits programs. I collaborate with key stakeholders across the organization to design and execute a comprehensive benefits strategy that aligns with the company's overall objectives, enhance employee satisfaction, and attract and retain top talent. I am also accountable for the development, motivation, and assessment of a benefits team. I’m responsible for the strategic oversight of U.S., EMEA, and APAC region benefits.

Reported to the EVP, Chief People Officer - Responsible for the design, implementation, and administration of all total rewards programs, providing strategic oversight, direction, and leadership for compensation (including deferred and executive compensation), retirement plans, benefits, and mobility programs in the US. Ensured all total rewards programs aligned to company values and drove the desired employment experience. Aligned total reward programs with diversity, equity, and inclusion principles, including a focus on evolving approach to pay equity and inclusive benefit design.

Provide leadership and oversight of global total rewards for over 23,000 associates. Successfully led the efforts to harmonize regionalized benefit and compensation programs into one world class program for our newly integrated company. Managed vendor relationships and provided subject matter expertise for health and welfare, voluntary and retirement and compensation plans. Presented to senior leadership regular reporting relative to the MVW total rewards program, inclusive of, but not limited to, analysis on yearly budget. Partnered with Compensation, Payroll, Finance and HRIS teams to provide subject matter expertise in the Total Rewards space.

Responsible for managing, researching, analyzing, evaluating, and designing corporate international benefits and compensation for senior executives and executives working outside of the United States. This was accomplished through coordinated efforts with the local country benefits coordinators and other local supporting resources including vendors and Accenture Procurement Service.I played an integral part in the final design and testing of the benefits and compensation databases used for participant record keeping, the website for plan documents and country coordinator resources.

Successful consultation and subject matter expertise for large clients relative to spending accounts, equity plans, compensation and benefits. Spending accounts included FSA, HSA, HRA and Commuter Benefit accounts. Primary focus was to communicate Aon Hewitt's domain value proposition as it related to Total Rewards externally to prospective clients. Responsible for owning the domain solution from prospect stage through the hand-off to the implementation team and signed contract. In addition, responsible for acting as the subject matter expert on the YSA/reimbursement account platform; attending client finalist presentations and achieving excellence in sales delivery. Extensive RFP writing and review to drive sales success.

Responsible for the strategic account management of health and clinical care programs for mid to large size client groups. Review and analysis of new/existing client contracts and reporting requirements. Creation and delivery of client presentation materials as well as RFP analysis and completion.

Responsible for successful overall relationship management of ADPs top tier National Account clients as it related to COBRA/FSA, Benefits, Compensation and Payroll. Acted as the key advocate for national client groups (1,000+employer groups) and ensuring the clients overall satisfaction. Provided successful service delivery, process improvement, associate development/mentoring and service assessments.

Responsible for managing the relationship between 12 healthcare carriers (national and regional) and 5 regional ADP markets. This was inclusive of successfully resolving escalated claims and service issues, establishing successful processes and procedures to enhance the benefits experience for ADP internal benefits teams, clients/employees and the carriers. Developed training tools for ADP Benefits, HR, Implementation and Sales teams including the production of a video on the do's and don'ts of communicating renewal information to clients. Successful consultation of client union labor relations.

Develop and deliver standardized training modules and material to support ADP TotalSource's health and welfare program (medical, COBRA, dental, vision, life/disability, HSA, FSA and voluntary products.) Responsible for client compensation design, equity and variable pay compliance. Successfully manage the following national benefit programs: Health Savings Account (HSA), Commuter Benefits, FSA, BCBS of MI, Humana and Medica for over 200,000 worksite employees;Responsible for the successful rollout of ADPTS' largest event: benefits open enrollment. Project management included the creation, marketing and distribution of open enrollment training modules/materials, intranet web development, as well as presentation of the overall OE operations plan to senior leadership;Recognized by senior management for exceeding expectations in the successful implementation of new/revised training programs for the following ADPTS teams: Sales, Implementation, Compensation, HR and Benefits.Proficient in intranet web development utilizing Adobe Dreamweaver and SharePoint software;Excellent relationship building skills that have resulted in the successful implementation of new carriers and products, as well as the retention of national carrier group affiliations.Successful project management of new product roll out, client/field communication initiatives and open enrollment strategies.

Responsible for successfully training new and existing clients on benefit plans, online enrollment and benefits billing systems. Clients ranged from 200 worksite employees to 9,000. Exceeded expectations for client retention goals.Presented benefit solutions that Cundy and strategic partners offered to prospective and existing clients which resulted in increased sales, as well as the retention of my assigned book of business;Successfully marketed employee benefit consultative services and programs to employer groups;Coordinated open enrollments and benefit fairs for clients that included writing and designing employee benefit booklets and brochures;Effectively researched and resolved escalated client and employee issues in a timely and accurate manner.

Marketed and managed employee benefits products to small and large employer groups for national insurance company.Negotiated benefit renewal packages on behalf of client groups that often resulted in decreased renewals and/or richer benefits packages, which resulted in the successful retention of client groups;Recognized as one of Guardian's top three benefits presenter's out of 120 Benefit Advisor's nationwide;Exceeded cross-selling goals for four years straight making me one of Guardian's top producing BA's consistently.