Ayanna R. Email & Phone Number

Katy, Tx, Us

United States

Houston, Texas

• Provides customer service to patients, infusion sites, financial assistance programs to ensure solutions are provided timely, accurately and efficiently.• Maintains self-directed knowledge of each financial assistance program’s current qualifying guidelines and criteria in order to translate and secure financial assistance for the patients. • Communicate with patient and/or family members in a caring and professional manner. Able to thoroughly explain medical insurance benefits to patient as it relates to their estimated financial responsibility for the infusion therapy services.• Screen patient’s in effort to determine if patient is a viable candidate for pharmaceutical or charitable drug assistance by accurately evaluating charges and reimbursement estimates for infusion therapy.• Assists patient with initial enrollment and re-enrollment in financial assistance programs. Follow-up with all applications in a timely manner until approved or denied. • Detailed, accurate and timely documentation in patient’s chart and reimbursement system.• Extensive knowledge of both government and commercial medical insurance benefits nationwide.

United States

Katy, Texas

• Greeted all patients, family members and others using good customer service skills. • Ensured that the physicians have the necessary information to see patients efficiently. • Answered multiple telephone lines and accurately documented messages. • Checked-in patients and properly documented registration. • Verified insurance and patient demographics and entered information into computer system. • Copied and faxed information. • Collected co-pays and other payments from patients. • Maintained strict patient confidentiality according to HIPAA guidelines.

Katy, Texas

• Obtained demographic, insurance and financial information from patient or guarantor. Entered information in computer system with a high degree of accuracy.• Explained all required forms to the patient or guarantor and obtained the necessary signatures.• Post payments in the computer system and generates the appropriate patient receipts. • Monitored, reviewed and resolved patient account issues on assigned reports.