Ayan Serwan Email & Phone Number

Remote | Washington D.C

• Manage Information Governance within Microsoft Exchange, including matter mobility, legal hold compliance, and attorney onboarding/departures.• Oversee the onboarding of files and data for new attorneys and clients, ensuring accurate data logging and importation.• Lead small to medium-sized projects, coordinating timelines, costs, and team meetings.• Analyze requirements, recommend process improvements, and develop IG policies to enhance efficiency and security.• Implement and manage legal holds and ethical walls for data assets.• Provide training and support for new and existing processes and systems.• Collaborate with Risk Management, Compliance, and IT Security teams to improve Information Lifecycle Management (ILM).• Act as a subject matter expert for IG initiatives and projects.

Tampa, Florida, United States

Initially started as an Information Governance Matter Mobility Analyst but gradually shifted under IT, my role encompasses a diverse array of tasks spanning Information Technology and Information Governance, with a specific focus on matter mobility. Key responsibilities and tasks include:•Managed and oversaw the transfer of legal matters and client files for more than 15 law firms, ensuring compliance with regulatory requirements and maintaining confidentiality, resulting in a 100% compliance rate.• Administered iManage Work 10, including workspace management and data imports, resulting in an increase in workflow efficiency.• Configured iManage Document Management Systems (DMS) to optimize workflow efficiency, resulting in reduction in document retrieval time.• Enhanced document searchability and retrieval through indexing using iManage RAVN Indexer.• Utilized Active Directory for user management and policy definition for 500+ user groups, ensuring efficient access control across the firm.• Daily utilized ServiceNow for incident management and ticket creation, resulting in a 20% reduction in resolution time, as well ascollaborating with cross-functional teams to prioritize and escalate incidents based on severity level, ensuring timely resolution and minimizing downtime.• Implemented industry-standard tools and best practices for information and data governance, resulting in 100% compliance with retention policies and standards.• Provided technical support, training, and guidance to stakeholders, resulting in an increase in effective use of information managemen systems.Provided top-tier support, collaborating with teams and vendors to troubleshoot issues.· Installed, configured, and maintained enterprise assets (GCC High O365, Azure servers, IaaS, SaaS, networking equipment).· Monitored infrastructure outputs for accuracy, improving system reliability by 20% and performed critical data backups and secured data, to reduce data loss.

Tampa, Florida, United States

• Developed and enforced data governance policies and procedures, achieving 100% compliance with regulatory standards.• Managed and oversaw the transfer of legal matters and client files, ensuring 100% accuracy and confidentiality.• Administered iManage Work 10 and configured iManage Document Management Systems (DMS) to optimize workflow efficiency, enhancing workflow efficiency.• Provided technical support and training, increasing effective use of DMSs.• Ensured 100% data integrity and security during data imports and exports.• Implemented best practices for data governance, resulting in 100% compliance with retention policies and standards.

United States

Stayed up-to-date with cutting-edge techniques and tools, ensuring the language models adhered to the latest security and safety standards.• Provided ongoing evaluation and feedback to maintain secure handling of sensitive data, internal taxonomies, and model outputs.• Facilitated red team activities for human labelers, ensuring continuous assessment of AI models following an initial training period.• Supervise, manage, and qualify over 500 users to train AI Tool to work with DMSs, achieving a 97% KPI compliance rate.• Train users in iManage services, providing technical support and troubleshooting, resulting in increased task completion.• Monitor user performance to ensure KPI compliance, conducting regular calibration sessions with a 98% accuracy rate.• Implement and develop data strategies using iManage products, optimizing workflow efficiency and reducing data processing time by 25%.• Integrate DMS with email, Exchange, and messaging systems, enhancing productivity and collaboration, leading to increased team collaboration and communication efficiency.• Assess and monitor data quality metrics, analyzing trends, and promoting remediation and preventive action efforts, improving data accuracy by 25%.• Assisted in onboarding, offboarding, and internal processes, ensuring smooth transitions and compliance with policies.• Supervised, managed, and qualified over 500 contributors for tasks, achieving a 97% KPI compliance rate.

Remote

• Supervised the implementation and migration of the college's resources, data, and information to an Enterprise Resource Platform, ensuring data integrity and seamless integration, resulting in a 20% increase in operational efficiency.• Conducted regular checks on network and data security, leading to a 25% reduction in security vulnerabilities.• Provided technical support, resolving 95% of IT-related issues within a 24-hour timeframe.• Supervised and optimized the college's IT infrastructure systems, resulting an improvement in system reliability.• Oversaw the transfer of digital data, information, and records, ensuring 100% data accuracy and accessibility.• Implemented best practices for data privacy and governance, resulting in 100% compliance with regulatory standards.

•Provided support for end-user computers, mobile devices, and communications equipment•Provided support for custom software systems and 3rd-party desktop and mobile software via remote computer access and direct user interaction•Provided support for cloud systems in Amazon Web Services•Actively participated in assigned projects by documenting progress, writing and proofing procedures, and making recommendations for improvement

Irbīl, Iraq

• Attended conference meetings to provide accurate consecutive translations of conversations between members.• Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately. • Provided oral translations and interpretations for UNAMI units during Iraqi election and Transcription, and Interpretation from Kurdish and Arabic to English vise versa.•Transcribe and translate video and audio recordings.• Revise translations submitted by other Unit members when required.• Provide accurate and complete high-quality consecutive/simultaneous interpretation into Arabic from English, or from Arabic and Kurdish into English,. •Perform other related duties as required.

Iraq

• Attended 100+ conference meetings to deliver precise consecutive translations, ensuring seamless communication among participants.• Conferred with 20+ subject matter experts to accurately translate specialized concepts, enhancing collaboration and comprehension.• Performed over 100 over-the-phone translations, facilitating smooth communication between diverse parties.• Facilitated cross-cultural communication in numerous instances, promoting mutual understanding and effective dialogue among participants.

Remote

• Created and managed comprehensive Google Sheets to organize schedules for over 100 Zoom meetings, online events, and conference calls, ensuring accessibility to real-time information for all participants.• Successfully coordinated schedules and assignments for a team of 25 volunteer staff members, increasing overall team efficiency by 30% and ensuring effective coverage of all event tasks.• Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.

Iraq

• Processed over 150 support requests per month for technical assistance on a wide range of issues related to mobile and computer software, achieving a 95% resolution rate within 24 hours.• Performed troubleshooting and repair for smartphone software and hardware, including battery replacements, enhancing device performance and extending the lifespan of over 300 devices annually.• Conducted routine maintenance on equipment, ensuring all systems and devices remained in excellent working condition, reducing downtime by 20%.• Configured hardware, installed software, and drivers for clients, customizing systems to meet their requirements, achieving a setup accuracy rate of 99%.• Utilized Active Directory to manage users across multiple domains, streamlining user management and access control for over 500 users, enhancing security and efficiency.

Bachelor'S Degree, Computer Software Engineering

Diploma, Business Administration And Management, General

Diploma, Graphic Design, B+