Railway Academy is a Global Railway Training Company with credentials of up-skilling 5000+ railway sector professionals across Signaling, RAMS, CBTC, ERTMS, CTC, Project Management, Functional Safety, EMI /EMC and many more. We have also built an online learning platform for rail companies to empower their teams with the latest rail technologies.- Offer personalized advising to support students in program planning, training selection, major/minor decisions, career pathways, and related academic or professional concerns. - Collaborate with faculty to design and enhance curriculum, ensuring courses align with student needs and industry standards. - Partner with internal departments to facilitate seamless organizational operations and initiatives. - Oversee and coordinate all phases of program development, from initial concept to successful implementation. - Monitor student performance and maintain an accurate, comprehensive database of academic and program records. - Manage and optimize the Student Learning Management System (LMS) to support student learning and engagement. - Guide current students through the course selection process, providing expert advice to align with their goals. - Stay informed on relevant policies and procedures to ensure compliance and maintain institutional standards.

• Post Admission support – in-country support, accommodation, transportation, job assistance• Clarifying queries over chats, phone calls and emails.• Maintaining student database.• Work with Team. • Advised students individually and in groups on academic programs for individual interests.• Counselling students regarding course and program selection, class scheduling and registration and career planning.• Encouraged students to explore age-appropriate and career-related opportunities.• Maintaining excellent attendance record, consistently arriving to work on time.• Creating plans and communicated deadlines to complete projects on time.• Working within applicable standards, policies and regulatory guidelines.• Actively listened to customers, and handled concerns quickly.• Improved operations through consistent hard work and dedication.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.• Carried out day-to-day duties accurately and efficiently.• Demonstrated respect, friendliness and willingness to help wherever needed.• Handling WhatsApp, live chats and calls to address customer inquiries and concerns.• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.• Proved successful working within tight deadlines and fast-paced atmosphere.• Collaborated with team members to achieve target results.• Increased customer satisfaction by resolving issues.• Developed and maintained courteous and effective working relationships.

• Customer Support through Emails and Live Chat;• Generating Enquiries and doubt clearing over chats and emails.• Learned new skills and applied to daily tasks to improve efficiency and productivity.• Customer Support through Emails and Live Chat; • Generating Enquiries and doubt clearing over chats and emails. • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Health Insurance Claims processing of United Health Group; Process : UHG Claims - Final settlement of Health Insurance Claims following client-provided specifications using client software.

Monitoring a team of 40 members and executing Client project within the given timeframe maintaining the specified quality parameters.