Connected with Auto dealers to assist with Marketing communications, lead qualification system, and Sprinklr resulting in higher conversion from lead to sales. Managed 8 dealerships that operated 54 car outlets, was responsible for reviewing lead flow and providing reports to Sales Managers and Customer Care Associates. Managing media budgets, tracking dollar spending, and updating CRM portal that overall helps to track media spending. Train dealers and their… Show more Connected with Auto dealers to assist with Marketing communications, lead qualification system, and Sprinklr resulting in higher conversion from lead to sales. Managed 8 dealerships that operated 54 car outlets, was responsible for reviewing lead flow and providing reports to Sales Managers and Customer Care Associates. Managing media budgets, tracking dollar spending, and updating CRM portal that overall helps to track media spending. Train dealers and their customer-facing teams on various tools like Lead qualification Systems. Show less

Provided after-sales support on Microsoft Office 365 technology, Exchange Online and SharePoint Online.  Provide solutions for all troubleshooting issues for clients and ensure follow-up was completed to close the open cases. Recommended product upgrades, new innovations, and trends to clients as per sales policies.

• Communicated with clients and helped them with the onboarding of the new technology.• Analyzed client’s database.• Created reports and presentations.• Cleaned data for better analysis.• Helped in customization based on client’s requirements.• Used basic SQL queries for accessing databases.