Part of the Global Support and Services Group responsible for designing, planning, advising , steering projects around IT Infrastructure for Servers, Virtualization, Storage, End-user Computing, Cloud, VDI, Telephony, Network, Voice, Backup and Disaster Recovery, Data centre Management, Capacity management, IT Budgetary proposals, Client RFP and RFI responses , Security and compliance. POC (Proof of Concepts) on emerging technologiesArchitected solution along with budgetary proposal for new delivery centres for 2500 seats in LATAM region with potential cost savings of over $400KBuilt an end user VDI solution leveraging the best in class solution for 75 seats with Cap Ex cost saving of over $40KSuccessfully , Planned and Executed VDI POC with leading VDI OEM partners and vendors and submitted comprehensive report within timelines Worked on the Solution Design and budgetary proposal on multiple projects on voice and data to support business growth through rapid deployment initiatives

Led a team of over 30 support engineers and 3 managers in areas around Product Support for Media ERP platform, Product Software Deployment, TechOps, Application support, Virtualization, Storage, Incident and Problem Management, Service Desk, Change Management, Command Centre, Projects, Programs, Service Delivery, Account Management, DevOps. Training and certificationReorganized and Transformed from a Traditional Product Support Structure to a Global Support Structure.Decreased Severity 1 Incidents by over 50%Reduced Severity 4 Incidents by over 20%Transformed Software release management by setting up Staging environment on virtual platform to test and validate code before final deployment thus reducing incidents in code deployment by over 30% and same platform was used to build a new enhanced Media ERP solution called CLEAR Unified Created Knowledge management repository and “self-help portal” using Confluence resulting in a decrease of support tickets by over 20%Anchor internal reviews meetings on incident and problem management, identify issues, prioritize incident and problem tickets, and work with the release management team to roll out product and bug fixes. Identified the training requirements and provide inputs in order to sustain and improve team competency

Part of the Engineering unit IT Operations team managing a team of 10 Support engineers in areas of IT Infrastructure, private cloud, Data Centre Operations, Virtualization, Cloud, Active Directory, Open source platform, DevOps, SharePoint, Open Stack, IaaS. PaasSuccessfully consolidated and optimized the Virtual infrastructure for a US based insurance company. This helped the customer bring down the Operation cost by 50% and Opex Saving of $60k annually

Part of the Engineering unit IT Operations team managing a team of over 3 Support Engineers in areas of IT Infrastructure including Servers, Virtualization, Storage, Project Management, Data Centre Management, Windows, Active Directory, Open Source, and Oracle VM. VMware, Cisco UCS, Asset management, IT infrastructure Consolidation, Green ITWas part of the team which won “Infosys Award for Excellence” 2013-14 for institutionalizing an innovative methodology to transform a ‘Generic Cost Centre’ to the ‘Green Centre of Excellence’, with substantial reduction in carbon footprintAnchored Loaned Asset Verification exercise with core focus on optimization of customer loaned assets and reduction of carbon foot print in lab/datacentres and Creation of additional 'useful' real estate and power/energy savings of $1.3k Contributed to the planning, designing and implementation of private cloud leveraging heterogeneous virtualization platform on Oracle and UCS blade servers leveraging Solaris containers, Hyper-V, VMware vsphere 5.1 and Oracle VM. Contributed to the Proof of Concept, product and benchmarking of VMWare, Oracle VM, Windows 2012, Oracle Blade servers and Cisco UCS platformWas part of a team at Infosys which deploy Cisco UCS platform for private cloud

Part of the Engineering unit IT Operations team responsible for managing multi-platform Servers, Storage, Data centre Management, Active Directory, DNS, DHCP, RAS, UNIX, Linux, Solaris 9 & 10, Clear Case, ESN configurationDeployed proactive monitoring of Servers and Services leveraging “Nagios” open source monitoring tools which reduced Severity tickets by 30%Streamlined incident and Problem management processes

Part of the Nortel ODC IT Support team responsible for managing multi-platform Servers, Storage, Data centre Management, Active Directory, DNS, DHCP, RAS, UNIX, Linux, Solaris 9 & 10, Clear Case, IT infrastructure Consolidation, Green ITWas part of the IT Operations Core Team which won the “Innovator of the Year” by NetApp for its IT infrastructure consolidation initiative which resulted in an overall cost saving of $200kWas part of the IT Operations Core Team which had the prestigious distinction of being awarded the Best IT Implementation of the Year by PC Quest for the IT infrastructure consolidation and virtualization initiative conducted in Infosys Successfully installed Branded Zones and whole root zones on Sun T6300 and T6320 blade serversSuccessfully conducted benchmarking for VMware Infrastructure Standard 3 on Sun Blade 6000 severs

Part of the Nortel ODC IT Support team responsible for L1 support for Desktops, laptops, Tape backups,, Windows XP, Windows 2000 and Windows 2003 server platforms, File servers, DNS, DHCP, and Active Directory , Remote Client Access Proactive review and analysis of SUN server configuration resulting in increased efficiency and subsequent cost savings of $5kWon the "Best Support Person" award in the year in the year 2002 for excellent support provided for the Nortel Wireless program and showing enthusiasms in handling additional responsibility

Responsible for office administration of both branch and sales office, AMC for all office equipments, security & office stationary.Managed a team of 3 support staff & responsible for the maintenance of all office equipments like Maintained leave records of all employees & Liaison with government officials of KPTCL, DOT, BWSSB, I was handling documents related to ESI and PF.Completed revamp of the administrative structure, implemented processes and procedure in regard to administration

Initiated maintenance of various office equipment like fax machine, EPABX, computers, printers, telephones etc Responsible for security, office stationary, AMC for all office equipments & maintenance of leave records of all employeesDexterity in raising invoices, collecting bills, sending faxes, maintaining accounts and submitting the same to the CA of the company.Liaison with corporations and vendors, telephone reconciliation, making travel bookings for the staff when necessary, making sure that the rent and other bills are cleared on time.Instrumental at Making her travel plans, air reservations & Setting up meetings with the candidates and consultants..Initiated setting up a new office which was appreciated by the management & received the highest increment.