• Manage and coordinate all projects from pricing and making recommendations to the customer to processing and installation of final product.• Primary liaison between customer, design and fabrication teams, and business owner.• Resolve team and project communication and fabrication issues.• Implement and maintain inventory and ordering system for substrates and print supplies.• Perform hardware and software diagnostics on nine PC’s and 2 specialized print machines (JV3 and Zund), making installs and repairs as needed.• Manage all user accounts and troubleshoot access issues on server.• Make hardware and software recommendations to owner for all PCs and server to improve performance and facilitate production.• Implement RAID system on existing server and upgrade storage to allow room and faster retrieval of design files.• Analyze and streamline business and production processes.

• State position with primary function being 2nd tier support of software, hardware, and network issues to ~1500 faculty/staff members and 6000-9000 students.• Assist students with network connection; TCP/IP and DNS/WINS configurations; virus and spyware/malware removal to obtain or restore network connectivity.• Research and troubleshoot software, hardware, VPN, and network problems via phone, walk-in, and email requests; advise users of procedures to access campus systems (file and web servers, Exchange/Webmail accounts).• Monitor and reassign Remedy tickets to appropriate department or individual after troubleshooting completed.• treamline Remedy database; cleanup 5+ years of corrupted data; create and maintain profiles, licensing, and other Remedy access problems.• ork closely with Application Services liaison in creation, testing, and debugging of new ARSystem functionalities; troubleshoot and implement new functionalities to optimize accuracy and ease of Remedy system; coordinate efforts for future implementations.• ork closely with Application Services Cognos/Impromptu liaison in creation of reporting materials for Directors and Vice-Chancellors of Information Technology Systems Division• Maintain relations with members of Computer Operations, Client Services, Servers, Networking, Training and other ITSD departments to ensure timely resolution of all user problems and promote communication.• Organize, schedule, and monitor “open sessions” for all campus employees and students for one-on-one training and assistance with supported software packages and basic hardware questions.• Supervise and train 1st tier personnel and ensure quality and accuracy of work performance; design standardized criteria for performance evaluations; participate in semester reviews and pay raise recommendations.• Develop personnel work schedules, ensuring full coverage for TAC while avoiding conflicts with budgetary limitations and student course schedules.

• Diagnose problems with hardware devices including printers, dummy terminals and computer systems; replace, adjust, and/or reset hardware as needed to restore service; initiate appropriate message to document when equipment moved for subsequent updating of inventory records; update matrix and correct errors; assist hardware specialists with clinic moves.• Diagnose problems in the communications network; reset ports and recycle communication devices as required to restore service; reset terminal server cards; reassign ports from 10-Base-T to terminal server card; locate erroneous ports using networking diagnostic equipment; create, repair, and test data cables and CAT5 patch cables; redefine port definitions; troubleshoot network connectivity with assistance from LAN specialists.• Diagnose problems in system software usage by end users; free users, terminals, and printers from locked status and restore to service; reset and change domain passwords with SMS, unlock PC workstations; assist users in setting up MS Exchange mail accounts; change CHCS verification codes after normal working hours and ensure security of mainframes and servers .• Security clearance to work on various medical health records for military and dependents; modify and correct improper entries or merging of duplicate records due to new arrivals or birth/death.• Supervise and coordinate system downtimes with end users and IRMD personnel; initiated proper security procedures to ensure timely restoration of service.• Provide basic level training in overcoming problems in functional use of all subsystems in CHCS.