o Assist with creating and maintaining media contact lists.o Draft and send basic press releases and media inquiries.o Monitor media mentions and compile press clippings.o Assist with coordinating press conferences and events.o Build and maintain relationships with key media contacts and influencers.o searching and contact with new Leads.

o Assist with creating and maintaining media contact lists.o Draft and send basic press releases and media inquiries.o Monitor media mentions and compile press clippings.o Assist with coordinating press conferences and events.o Build and maintain relationships with key media contacts and influencers.

o Greet visitors and answer phones courteously and professionally.o Direct inquiries to the appropriate staff member.o Schedule appointments and maintain a visitor log.o Manage the reception area, ensuring a clean and professional appearance.o Process mail and deliveries.

o Hold a quality shift.o Applying all deductions and bonus policies.o Responsible for on-time ride quality during his shift.o Preparing and reviewing Captain Absence and Captain Behavior Sheets.o Reporting Driver's Behavior to captain support, training, and supply teams.o Reporting Drivers Deductions to the Captain support team.o Reporting Dashboard and Captain App issues to the tech team.o Prepare all required reports related to Captains and rides.o Monitor all received tickets on all channels and take action accordinglyo Monitor rides status and make sure all rides will start on time.o Assigning backup vans and handling their positioning around the city.o Building a strong relationship with captains and boosting their loyalty to Swvl.

o Handle inbound calls, emails, and chat inquiries from customers experiencing issues with their ADSL internet connection.o Provide clear and concise troubleshooting steps to resolve connection issues, slow internet speeds, or interruptions in service.o Assist customers in configuring and setting up their ADSL modem, router, and other network devices.o Diagnose and resolve ADSL-related technical problems, including line faults, modem synchronization issues, and IP configuration errors.o Guide customers through software and hardware settings, including wireless configuration, LAN/WAN setup, and firewall adjustments.o Identify and escalate complex issues to higher-level technical support when necessary.o Monitor customer lines and perform remote diagnostics to detect faults or disruptions in service.o Provide customers with status updates and recommendations based on the monitoring data.o Advise customers on potential solutions, such as modem resets, firmware upgrades, or equipment replacements.o Record details of customer interactions, issues, troubleshooting steps, and resolutions in the customer relationship management (CRM) system.o Maintain accurate documentation of common issues and solutions to improve the efficiency of future support.o Stay updated on TE Data ADSL products, services, and new technologies to provide accurate and effective support.o Educate customers on product features, service offerings, and upgrades that could improve their internet experience.o Provide customers with guidance on basic network security practices, modem maintenance, and performance optimization.o Advise customers on how to prevent future connection issues through proper network setup and usage practices.o Ensure customer satisfaction by following up on unresolved issues and providing further assistance if needed.o Proactively engage with customers to ensure they are fully satisfied with the support provided.