Ayat Edrees Email & Phone Number

Egypt

Coordinating and supervising all aspects of the account from the very beginning to theend.Developing ideas for the event, overseeing other staff functions, and supervising allproduction needs.Serving as the lead point of contact for all customer account management matters.Managing all pre-event planning, during, and post-event operations.Produce detailed event proposals (including timelines, venues, suppliers, staffing, andbudgets).Key person to all business units including administrative, financial, and artwork teams.Coordinating with all event vendors & suppliers.Leading negotiations with vendors to secure service contracts within the activity budget.Making arrangements as regards the venue (which also includes making available allequipment that may be used during the course of the event) to ensure conference needsare well-met.Making sure and closing the budget put in place for the execution of an event is adequateand in line.Acting as a project lead for some long & short term projects.

Responsible for providing all the department supplies, contacting the suppliers and negotiate prices.Reviewing, preparing, and delivering monthly financial cost of the department to the finance team.Reviewing and maintaining all departmental bills.Setting the departmental budget plan of the year, reviewing the monthly cost VS the planned cost monthly wise.Responsible for Monthly physical stocking of the department is done and submitted through Orion System.Responsible for the team attendance and keeping track for their overtime calculation, vacations and sick leaves and submitting these monthly records to the HR team.Participating in all external and internal audits, making sure all required records and documents are ready and updated.Attending departmental meetings and taking minutes of meetings.Preparing and updating Bill of Material " BOM".Responsible for the documentation system “filing, updating, and archiving “of the department files / records.Following up on the document system updates and making sure all documents updated and reviewed with the concerned departments.Preparing departmental weekly presentation.Responsible for passing the daily production report through Orion System.Performs other functions which may be assigned by the Head of department.

Preparing Training Proposals and materials.Preparing the training schedule and meetings.Handling all office incoming inquires.Arrange and book travel tickets to the CEO.Keeping and tracking the CEO agenda.Contact, communicate and follow up with the clients.

Assisting the complaint department and handle customer complaints.Assisting internet call center and solving technical problem for the customer.Acting as delegate supervisor for customers escalation.Assisting newcomers’ agents during their shifts and available for their inquiries and training them.Handling and monitoring the shift service level and direct queue.