Amos Yatzkan Email & Phone Number

Key point of contact driving the support and implementation of Qwilt’s Content Delivery Networks (CDN) solutions for major Internet Service Providers (ISPs) and Content Providers to deliver maximum value and ensure customer success.• Representing customer’s needs to internal teams to drive satisfaction and success.• Ensure the deployment aligns with customer use cases and business objectives.• Promote additional features and capabilities to enhance customer operations. • Build and maintain technical relationships with customers and partners.• Troubleshoot complex technical challenges and diagnosing root causes.• Serve as a subject matter expert on Qwilt solutions and associated partners.• Develop and deliver technical documents such as RCA reports and MOPs (Methods of Procedure).• Manage escalations, ensuring timely resolution and effective communication.• Partner with Sales, Engineering, and Product Management teams to influence improvements.• Work alongside cross-functional teams to ensure service upgrades, migrations, and deployments.• Prepare and present monthly and quarterly account reviews to demonstrate performance metrics.• Define, establish, and refine procedures, methods, and processes to meet project goals and timelines.• Mentor junior team members, sharing knowledge and best practices to build technical expertise.

Facilitates the deployment and support of IP voice networks and cloud solutions for unified communications with a broad range of products, solutions and services that are used by leading enterprises and service provides. • End-to-end ownership for customer technical issues, comprehensive troubleshooting.• Drive escalation and resolution plans with R&D and Product Managers. • Enrich client knowledge base with relevant technical documentation.• Create and lead support improvement processes across the company.• Working on multiple projects simultaneously in a fast-paced environment.

Enabling cloud solutions for real-time communication media, applications and infrastructure to service providers and enterprises. Design, plan, support and deploy virtual, cloud and security solutions for Telecom Operators worldwide.• Led team, delivered technical leadership to customers through implementation and deployment.• Define procedures, priorities, methods, processes and resources, achieve project timeline and goals.• Assist sales team with proposals, RFP-response, performing PoC, product demos and trials.• Engage with Product Management to influence product direction, identify opportunities for improvement.• Validate design including upgrade and migration planning with Engineering and QA.• Responsible for weekly, monthly, quarterly progress-updates and annual performance reviews.• Perform job interviews, coach, mentor new hires.

Leading softswitch, media gateway and digital compression solution to global service provider in both legacy and next generation networks - Team leader for Veraz-Networks deployment team.• Deploy migrations from the legacy telecommunication equipment to VoIP solution.• Design, develop and conduct field trials and training for potential customers.• Support Sales and Presale-Engineers for RFI and RFP.

B.Sc., Electronic Engineering

Mba, Technology Management