I have a strong background in customer service and communication skills. For over two years, I worked as a sales support representative at Thompson Creek Window Company, where I provided product support and service to customers, handled inbound and outbound calls, and resolved issues and complaints efficiently and professionally. I'm now making a career transition into IT, as I'm passionate about technology and eager to learn and grow in this dynamic field. I'm actively pursuing relevant certifications, such as CompTIA A+ and Network+, and participating in IT projects to expand my technical knowledge and experience. I'm excited about the opportunities in IT and ready to collaborate, contribute, and innovate, leveraging my customer-centric mindset to enhance user experiences and drive solutions.