Ayaz Shaikh Email & Phone Number

Latur, Mh, In

Pune, Maharashtra, India

• A result oriented, analytical, and self-driven professional with 5+ years of working experience. • Worked collaboratively with customers and internal team to define technical problems, determine solutions and implement a solution.• Resolving cases and handling client's escalation if needed L2's and L3’s intervention. Provided excellent customer service by walking the member through the step-by-step advanced technical troubleshooting procedure regarding office 365 admin portal, exchange online, security and compliance, azure active directory admin portal, cloud identity management.• Provided excellent customer service by advanced technical troubleshooting procedures regarding mail flow, migration, retention policies, outlook, data recovery, exchange hybrid, identity cloud.• DNS records management like A, MX, SPF, DKIM, DMARC, TXT, etc. • Helped customers on windows server 2012, 2016 ADDS installation and promoting to DC.•Office 365 installation and activation. Providing the most technical advanced support for Microsoft 365 products and services including Exchange Online, EOP, ATP, Mail flow, Azure Active Directory. • Follow appropriate define SLA to resolve technical issues including making follow up outbound calls to customers or other parties as needed, with 100% customer satisfaction.• Collaborate with support technician regarding support boundaries and scope of support.

Pune, Maharashtra, India

• Monitoring the antivirus status & Regular Update and Update all latest patch services. • Aware about N- Central monitoring and alert Tool • Worked on Migration On premises to Cloud Office 365 (Using Proviz app ) • Worked on Bit locker Encryption project.• Support to VBAs with Technical problems and give them solutions. • Check product knowledge and demonstration skills with competition brand. • VBA Analysis for Technical skills, sales skills & Product skills. • Classroom Trainings, NPL Trainings, OJT Trainings. • TNI Trainings, Market Analysis, Brand Survey, VBA Evaluation. • Good exposure in Active Directory knowledge. Creating user accounts, reset passwords etc.

Latur, Maharashtra, India

• Troubleshooting PC hardware & application software issues. • Provide first line technical assistance related to computer systems, applications, services, software, and hardware.• Handling other common issues with the computer like troubleshooting Software issues, Virus Removal, Windows Update, Slow Performance, Browser Issue etc. • Troubleshoot technical problems with LAN, WAN, and internet issues. • Troubleshooting and updating Win 10 with Drivers • Installation & troubleshooting of OS like WIN XP, Win Server2008, Win 2007, Win 8, Win 10. • Install & manage Local & Network Printer’s.