Chief Shared Services Officer
As Chief Shared Services Officer, I provided visionary leadership and management of the organization’s service functions, to ensure the overall performance and achievement of Team’s vision, strategy, and strategic plan ensuring that our support services enable quality program and fund-raising execution. Set long-term strategic direction for the administrative functions, anticipate key trends, opportunities and vulnerabilities and position functional support to ensure that Teams infrastructure… Show more As Chief Shared Services Officer, I provided visionary leadership and management of the organization’s service functions, to ensure the overall performance and achievement of Team’s vision, strategy, and strategic plan ensuring that our support services enable quality program and fund-raising execution. Set long-term strategic direction for the administrative functions, anticipate key trends, opportunities and vulnerabilities and position functional support to ensure that Teams infrastructure and systems are stable and supports the demands of current programs and future growth. Besides, I have worked with HR team to strengthen and improve employee engagement, talent acquisition and development, as well as leadership development. Also, improved operational effectiveness by overseeing and developing headquarters support services and extending these services to be fully global, inclusive of field focused support systems in finance, human resources, information and digital technology, procurement and supply chain, and compliance and risk. Other key deliverables is as follows:• Ensure accountability and support administrative functional areas and the Executive Team by strengthening organizational dashboards and reports, use of data, and trends analysis• Foster a service mindset and ensure cooperation and engagement with other strategic divisions within the Executive Team including Field Operations and Marketing and Development• Provide key data and information for the executive team to make complex organizational and strategic decisions based on the right analysis, synthesis, and interpretation of data and trends• Responsible for directing and assisting the board in carrying out important functions such as strategic planning, and advising board members on various matters; coordinating with other board members Show less