Courier Coordinator
Current-Managing day-to-day operations and processes within the Scoober (Couriers) fleet in Amsterdam of 700 drivers, and oversee a team of approximately 90 drivers.-Acting as the primary point of contact for couriers, providing guidance, assistance, and addressing inquiries and challenges promptly.-Establishing and maintaining strong working relationships with the courier team, fostering a supportive and collaborative environment.-Assisting couriers in their onboarding process, providing comprehensive training and guidance to ensure smooth integration into the team.-Conducting regular feedback meetings with couriers, identifying areas for improvement and driving opportunities to enhance performance and efficiency.-Ensuring the reliability of the courier team by proactively identifying and implementing solutions to address operational challenges and bottlenecks.-Collaborating closely with site management and City Operations Manager, providing regular updates on fleet performance, challenges, and potential areas for improvement.-Playing a pivotal role in the development and refinement of operations and processes within the hub, contributing to their continuous enhancement.