1. Deployed LLM Models: Led the deployment of OpenAI, VertexAI and open source LLM models to enhance AI-driven responses in the call center platform, achieving significant improvements in customer service efficiency.2. Customized Solutions for Diverse Industries: Tailored cutting-edge AI technologies, including RAG, to meet specific needs across various sectors, enhancing scalability and effectiveness.3. Innovated Workforce Management with ML: Estimated hourly calls, average handling time (AHT), and optimal staff levels using machine learning, enabling precise shift planning and agent allocation under user-defined constraints.4. Developed Project-Specific Benchmarks: Created benchmarks utilizing state-of-the-art AI models, optimizing systems for targeted performance enhancements.

I worked as a Contract Management Specialist in the Site Acquisition team, which is responsible for renting the optimum areas determined for the installation of base stations, managing the payments of the sites, and making improvements.I was responsible for the management of the contracts of 593 sites in Ankara and Kırıkkale via Maximo, making the payments, budget, and accrual planning.

SAP Basics, The Basics of SAP HANA,SQL with HANA,HANA Modeling,HANA Data Management,SAP Big Data,Soft Skills,Design Thinking.

Intern at Plant Development and Investment Planning DepartmentParticipated in FMEA meetings with responsible engineers, used SAP finance module. Had experience in the works of the department such as planning organization budget and prioritizing the operations to ensure maximum performance and minimum delay. ▪ The responsibility during the internship is the defined tasks in Mercedes Task Management System for eliminating various risk factors for occupational health and safety. And supported the process of getting prices by negotiating with companies for these OHS tasks of the factory..

▪ Worked in Corporate Performance Management. In order to improve all main and sub-processes in TAI and measure performance indicators, I analyzed the applicability of my new measurement ideas.▪ Performed Excel files and the data was accessed with scripts and queries in Toad's SQL Editor, made various data analyses, and reported them.▪ Transferred the metric codes written in Toad to Report Builder and prepared various graphical representations and reports. In this way, Report Builder reports were loaded into a system where employees can see their own points and monthly realization rates.▪ Acquired knowledge about goal setting, risk definitions, TAI suggestion system analysis, and process improvement.

Developed a tool that can make automated or semi-automated forecasts and optimum raw material order planning for different types of items that the company orders with my teammates. The Program has two methods, user-guided decision-supported mechanism and creating automatic ARIMA in R.

Intern at Production Planning DepartmentDuring my internship, I observed the production of power transmission line towers, transformer steel structures, antenna towers in the factory. In my report, I explained the production activities in the factory and the problems in the NAVISION system, the factory layout and the process flow. I proposed a solution to problem of not delivering the works on time, by preparing the optimum machine time table that minimizes the total delay. I used the "The branch-and-bound" approach and wrote a Python code that could be adapted for new jobs.