ASSISTANT RESPONSIBILITIES (2008-present)Responsible for the organization the CEO’s daily schedule, business trips and reporting travel expensesOrganize the general coordination and communication between departments and upper managementArrange the updates of assigned managerial reports Organize tele/videoconferences with customers and/or the management teamKeep track of personal finances (rent, charges like gas, water, ...)ADMINISTRATIVE AFFAIRS RESPONSIBILITIES(2009-present)Administration Team LeaderManage all the personnel and admin staff (12 persons) Responsible for the all company cars and rental carsAdministrative purchasing responsible for the office suppliesOrganize travel schedules for HQ personnel INSURANCE RESPONSIBILITIES(2009-2012)Regular meetings with the broker to discuss and review the Design, negotiation and implementation of an appropriate and adequate insurance programme at the most favorable terms and conditions for all general , medical health and liability classes of business. The general classes include property, machinery breakdown, electronic equipment, crime and accident policies of the company.PROJECTSSolicited bids from three companies as a member of the SP new HR System Exploratory Group that led to the purchase of the Humanist HR Package. Executed search from beginning till training Member of the SP Web Design Group. Responsible for providing timely and accurate company information for page content and acting as a liaison between SP and Draft FCB.

• Staff PlanningI have supported the department in calculating our daily staff requirements & its shift planning. The shift planning has been a challenge due to the mandatory shuttle route combinations of the different living borrows of our employees. In addition to that, I was involved in live monitoring of the call volume and staff activities.• Budgeting and ReportingPreparing and reporting statistical data which are the basis of budget parameters• Absence PlanningThis planning duty implied the administration of cases such as Annual leave, other off days (Flexi) & exceptions of all employees. All procedures were confirmed by the Human Resources Department. • Maintenance ServiceStaff Administration, shift planning, forecasting & entering exceptions into the WfM Tool.Administration of Genesys Routing Strategies and Softphone with Configuration Manager. Making Analysis of historical data, agents and market specific statics. Administration and reporting of for the Genesys Monitoring tool. Administration of Avaya Routing and Avaya workstations.• Reporting I have been responsible for different kind of reporting, based on daily, weekly and monthly values about call volume, deviation in schedule and service level. I also supported the Human Resources and IT Departments on request by creating reports and making analyses.• Shuttle planningI have been also responsible for the organization, coordination and communication of the Shuttle planning with the Shuttle company in behalf of all the employees of Lufthansa.• IT Troubleshooting/ Telephone facilityCommunication among the IT Department with our partners in case of telephone system failures. If needed, I was able to support the coordination of the troubleshooting process.

•Staff Planning, Calculating our daily staff requirements & its shift planning, Administration, forecasting, administration of Genesys Routing Strategies and Softphone with Configuration Manager. Making Analysis of historical data, agents and markt specific statics.Administration and reporting of for the Genesys Monitoring tool. Administration of Avaya Routing and Avaya workstations. Different kind of reporting, based on daily, weekly and monthly values about call volume, deviation in schedule and service level. Shuttleplanning, IT Troubleshooting/ Telephone facility.