Work experience:Current Employer:GE Water & Process Technologies in Herentals: (April 2012 – Current) 2012 – 2014: Started as Customer Service Representative with core responsibilities such as Customer Contract Management Customer Order Management wing-to-wing Complaint Management Follow-up Key Accounts 2015 – current: Served as Teamlead for DACH / UK-IRE Team Process Management/Improvement/Implementation New Hire Training Assess team workload and assign/prioritize workload accordingly Follow-up on open cash item for the region Team holiday planning Management of Team KPIs R&R reviews within team responsibilities 2010 – 2011: First Energy – PR Consultant:  Promote a company, an organization or a product Make the public aware of news relating to a company or product Write press releases, oversee the work being done by writers Project and event management Maintain good relationship with the media 2007 – 2009: Marketing Works – Voluntary Service following Managing Director:  Handle the public image for a variety of customers Provide timely public relations advice, PR strategies Writing press releases, public speaking, press conferences Organize and manage corporate events Maintain good relationship with the media 2004 – 2005: University Kassel – Student Assistant Press Department:  Planning, developing and implementing PR strategies Liaising with and answering enquiries from media, individuals and other organizations, often via phone and email Researching, writing and distributing press releases to targeted mediaInternship: October 2006 – January 2007: European Parliament Brussels: Support Prime Minister Office  Booking business trips and hotels Managing business calendars Setting up meetings Joining plenary session