Cold Calls.Provide potencial clients with the best service possible.

• Provides phone consultations to customers on relevant issues - explains procedures, answers questions• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.• Contact customers regarding contract cancellations to determine cause and possible corrective measures.• Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.• Conduct customer surveys about the company’s service so as to obtain feedback. • Prepare documentation and reports on routine customer correspondence for future reference purpose. • Analyse customer complaints and provide appropriate corrective actions.• Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.• Coordinate, analyse and improve customer service functions to meet company goals.

• Identify the different target markets and design the specific packages;• Attract new and old clients and persuade them to come back;• Elaborate the draft contracts for accommodation and events;• Organizing client-companies events;• Hotel bookings, work with certain booking systems;• Reorganized the activity of the agency and offered solutions for improving:• development of new projects and promoting them through internet • standardization of the offers sent to the client and of the internal documents; • reorganized the tourism agents’ tasks; • elaboration of procedures; • Ensure accuracy of all bookings and contracts and clear billing details received;• Print and check of the documentation and forms, and insertion of the product’s information in the data system; • Communication – internal PR.