- Consults with enterprise clients and executives on business transformation, digital strategy, design, and implementation of technology solutions- Exceeds regional growth targets with 150% year over year account expansion- Partners with pitch teams to win net new business across discovery, triage, and pitch- Owns updates to executive leadership and management of account go-to-market strategy, business planning, forecasting, and global cross-functional resource allocations- Coaches client teams on consulting best practices and exceptional client delivery

Technology, Media, and Telecommunications- Actively manages full partnership lifecycle, including renewals, upsells, and expansion of portfolio of over 30 client teams globally, worth $2 million- Consult with technology, media, and telecom clients on digital transformation initiatives to identify startups, develop pipelines, understand broader technology impact on incumbent industries, and address other ad-hoc client needs- Consistently hits and exceeds annual recurring revenue goals through customer engagement, value, adoption, and development of power users- Mentors junior customer success associates directly and developed and leads Customer Success Lunch & Learn series to empower and advocate continuing education and professional skill development- Co-host of CB Insights annual conferences including Future of Fintech, Future of Health, and Technology conferences- Recipient of CB Insights Peer Award for Customer Success, recognizing employees who embodies the company values of Hard Work, High Standards, Hunger, Helpfulness, and Humility

Beauty & CPG- Partnered with client brand, marketing, and sales teams to interpret proprietary Nielsen data related to consumer behavior and strategic product/launch data to drive ROI- Employed integrated research and analytical skills to provide insights into new product launches, untapped demographic groups, and aid in categorical / brand marketing strategy- Led the New York team RPA (Robotic Process Automation) Center of Excellence for Nielsen US, tasked with simplifying and automating repetitive tasks across Nielsen- Four time winner of the quarterly Nielsen (North America) Impact award – recognizing outstanding performance towards Nielsen’s key business pillars of Value Creator, People Developer, and Business Operator (2017 - 2019)

Retail / Luxury- Provided actionable insights and recommendations for client brand strategy across four main dimensions of digital: site and e-commerce, digital marketing, social media, and mobile for multi-million dollar luxury global conglomerates and brand within fashion, beauty, specialty retail, watches and jewelry, and other retail categories- Consulted with client CMO's and their teams, providing tactical methods to improve and further develop effective digital strategies through KPI analysis and tracking

- Drove the creation, design, programming, and analysis of qualitative and quantitative primary research projects leveraging statistical programming systems to create data visualizations, storytelling, and analysis- Research transcended multiple topics including health, education, transportation, labor, public policy, and politics (regional, nation-wide, and world-wide) with clients in both the public and private sector

- Streamlined project logistics within the research department, including survey programming, communication with vendors, and project management- Synthesis and analysis qualitative and quantitative data reports for clients