Aydeé Suárez Castiblanco Email & Phone Number

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

Based in Bogotá, I started Interamerican Network brand in Colombia (2014 year) in 2018 I started operation in Panama, Costa Rica and Guatemala, responsible for representing and promoting in Colombia and Central America as a tourist office the destinations of Anguilla, St Maarten, Puerto Rico, Las Vegas, New York and Quito through its tourism promotion offices worldwide (ATB, Anguilla Tourist Board, ST.Maarten Tourist Bureau, LVCVA, Las Vegas Convention and Visitors Authority, New York & Company and Quito Turismo, Additionally in charge of promoting and representing Premium Outlets, Simon Shopping Destinations, The United States and Canada, as well as the most important tourism fair in the United States "IPW", the Spanish platform for tourist intelligence data "Mabrian" and responsible for sales in Colombia, Panamá and Costa Rica of Selina Hotels. Develop and lead with Colombian team, the sales and public relations planning, organization and execution of budgets, marketing plan, events, sale mission, virtual sales calls and trainings ,national and international commercial relations, training and seminars. Participation in Colombia, Panama and Costa Rica in fairs, events, trainings, workshops, agenda preparation and logistics organization in ANATO, IPW, WTM and events with Visit USA Committee.Organization and accompaniment to Fam and Press trips. I work jointly with the press which includes actions with radio, television, press,(main newspapers and magazines) influencers and bloggers. Digital marketing campaigns, webinars, creation of chatbot for the tourist destinations that we represent,

Bogotá

Manager for Colombia, responsible for promoting Anguilla,ST Maarten,Puerto Rico, Dubai,Quito, Las Vegas and , New York thouthg their tourism worldwide offices (Anguilla Tourist Board, ST.Maaten Tourist Bureau, Dubai Tourism Commerce and Marketing Department DTCM ,Quito Tourism, Las Vegas Convention and Visitors Authority and New York & Company). In addition resposible for the products: Simon Shopping Destinations througt the Prremium Outlets in The United States and Canada, and the most important tradeshow in USA "IPW". National and international commercial visits and training sessions to leading airlines,tour operators, travel agencies with leisure and MICE profile, embassies,consolidators groups, corporate accounts, online travel agencies (OTA), LGTB Colombian Chamber Commerce, VISIT USA Committee etc. Management and logistics of events, fairs, sales missions, sales calls, workshops, Fam Trips and organization of Press Trips for each of these customers. I am in charge of events from start to finish, from the attendance confirmation until closing, including the role of master of ceremonies. Agenda development for every represented destination during their participation in the touristic trade fair ANATO.IPW, WTM etc. Public relations in the local market (main and secundary cities) for each destination brandMedia actions with the radio,TV,print with the primary newspapers and magazines in the country as well influencers and bloggers. Performing administrative and financial tasks related to the position.

Colombia

Responsible for the monitoring, behavior and compliance of the markets of my charge regarding the main aviation indicators and tools of the Revenue Analysis department. (Bogotá, Cali, Medellín, Barranquilla and San Andrés).Lead and train the sales force under my charge (city managers, inside sales, counter and agents reservations) about aviation indicators, revenue analysis tools, passenger flight reservation system. Preparation and presentation of results from Colombia to the CDM, market committee in Panama City, active weekly participation in person.Preparation and work in conjunction with the Panama headquarters for the launch of Low-Season plans in Colombia.Elaboration through the intelligent data platform "Midas" of the Market Share, Yield, Average Fare report for the entire Copa network in the continent, as well as the elaboration of the analysis report of competitor rates (Benchmarking).Monthly preparation of Colombia performance to the president of Copa Colombia and managers of each city in the country.

Colombia

Responsible for the 30 main travel agencies and tour operators in the country, for quotation, negotiation, training, and execution of groups for MICE segment and corporate passengers of the Top 10 corporate accounts.Negotiation with groups of Quinceañeras nationwide. Preparation of marketing plans and statistical reports of market share and revenue from the tourist data intelligence platforms: Sales Insights, E-Smash, Midas.Management, quotation, negotiation, preparation and monitoring of groups of passengers on international routes.Analysis and monitoring of the main indicators of Bogotá and actions of the competition for decision making.Support and monitoring of sales promotion activities with potential clients.Training and visits to travel agencies.Public relations, organization assistance and accompaniment to Fam Trips inside and outside the country. to cities like: Medellin, San Andres, Panamá, Guatemala, México, Puerto Rico etc.Opening of corporate agreements and attention to corporate accounts.I work in synergy with the domestic airline Aero República on a corporate merger project through training sessions in Bogotá, Leticia and Montería. (I settled in Leticia for two months doing the total training of the automated reservation and ticket systems)Strategic alliances with tourist offices, hotels and suppliers in general in the industry.

Bogotá, Distrito Capital, Colombia

Responsible for customer service at the counter (sales, re-exchange, refunds and penalty charges of international tickets), Support and service for corporate and final clients by telephone. Acquiring new corporate accounts. Active participation in Panama in courses for customer services.

Bogotá, Distrito Capital, Colombia

Responsible in the BTC; (Business Travel Center) to monitor a portfolio of corporate accounts assigned to make reservations for air, hotels, transfers and International and National cars, some of the accounts in my charge were Comcel, Avantel, Banco Davivienda, Laboratorios Bussie, TelePerformance, Pavco among other. Re-confirmation of reservations, airline and hotel negotiationsCreation in the system of entry of new corporate clients, customer service.

Bogotá, Distrito Capital, Colombia

Responsible for the preparation of national and international air reservations, confirmation and re-confirmation of international flights. Management of clients and the Avianca Plus frequent flyer program. Creation of support reports for call center supervisors.

Bogotá, Distrito Capital, Colombia

Responsible for the preparation of national reservations, confirmation and re-confirmation of national flights,Responsible for the confirmation of groups on the routes of Villavicencio and Neiva. Control of reservations and creation of reports for airports in Colombia

Bachelor'S Degree, Hotel Administration/Management

Intensive English Program, High Intermediate Level Completion

Technology In Airlines And Travel Agencies Administration, Hotel Administration/Management