Ayden Ault Email & Phone Number

Warsaw, Indiana, United States

• Interact directly with customers by providing product and service information.
• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
• Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Warsaw, Indiana, United States

• Responsible for working with the organization in order to provide customer-first technical support for key IT assets.
• Update and manage a high volume of customer ticket requests through ServiceNow case management system.
• Respond urgently to tickets that are in immediate need of resolution.
• Recognize the need for escalation to higher level of support when all other options have been exhausted.
• Responsible for erasing computer hard drives and then loading a pristine image complete with software.
• Prepare asset charge sheet for to maintain accurate order management.

Warsaw, Indiana, United States

• Partner closely with Legal Counsel to ensure promotional and advertising pieces meet global legislative requirements.
• Responsible for gathering information from the FDA and FTC in order to provide Legal Counsel with evidence to protect Zimmer Biomet from government enforcement actions.
• Assisted with ensuring that Zimmer Biomet is in compliance with FDA and FTC guidance documents.
• Responsible for meeting project deadlines. Including, but not limited to, a social media geotargeting project and warning letter research.
• Responsible for protecting confidential information.
• Collected over $200,000 in unclaimed funds by visiting official state websites, filing claims, and providing states with supporting documentation.

Warsaw, Indiana, United States

• Responsible for smooth customer returns and exchanges. Including, but not limited to, making certain that the proper cash or credit transaction is made and to ensure returns or exchanges are properly documented.
• Made recommendations for a suitable alternative to an unsatisfactory item.
• Responsible for answering customer calls, answering product and pricing inquiries, handling complaints, and checking the availability of a product.
• Maintained cash register balances.
• Responsible for cash handling and control as well as credit transactions.