Transfer management (stocks, bonds, funds)Entry of buy/sell and subscription/redemption ordersFollow-up of buy/sell and subscription/redemption ordersFollows up on unsettled transfers, contacting counterparties and custodians and carrying out the necessary searches

Transaction Settlement: Ensure the proper execution of financial transactionsInvoicing: Manage the invoicing of financial services to clients, ensuring accuracy and compliance of invoicesInternal Coordination: Work closely with trading, compliance, and back-office departments to ensure smooth operationsRecord Keeping: Maintain accurate and up-to-date records of transactions and invoicesTelephone reminders to various TAs in order to pre-match transactions before cut-off

As a client servicing agent (internal and external), playing an active role in problem solving and responding to clients promptly, in coordination with other departmentsResponding to different requests from investors to guarantee that a quality service is provided, which meets the requirements of high-end clientsProviding assistance to internal requesters (clients, fund managers and other departments)Being actively involved in planned/ongoing improvement projects in the Client Service teamAs a privileged intermediary for investors, providing communication to ensure that client orders arerecorded without error and in compliance with the clauses of the various prospectuses

Actively monitoring and promoting online account openingsHandling IT and AML incidentsCollaboration with compliance during onboardingHandling multi-channel enquiries from prospectsHandling of overflow managementOptimizing customer experience

IT reportingAML World-check reportingAnalysis of prospect file and relevant legal documentationManagement of recommendations for subcontractorsParticipation in project visibility tasksCollaborate with the project manager to optimise processes and facilitate the achievement ofobjectives

AML analysisCreation of leasing offers for natural and legal personsAnalysis of financial documentsSales and customer advice (Volkswagen, Porsche, Bentley, Skoda, Seat, Audi)Project coordinator (website improvement, marketing and CRM system)

Responsible for a "gamification" management project with a team of 6 peopleOrganisation of an event for 300 employees

Prospecting actionsValuation of propertiesOrganisation of the promotionAdministrative management and client relations