Planning Specialist
CurrentTechnology Planning and Operation Management ;• Reporting to the upper management team about the customer satisfaction and potential risks.• Management of services according to ITIL processes (change management, risk management, capacity management, confıguration management etc.)• Project designing the services according to PMP (Project Management Professional) processes (Network & Security, Cloud technologies, SAP , MS ,Unix, DB, Backup, Storage, DR disaster recovery , Middleware Technologies etc. )• SLA Management, SLA Monitoring, SLA Reporting• Operation, services, and team management• Implementing and developing transition projects; monitoring and managing all project partners.• Management of services compliant with standards such as ISO 20000, ITIL, ISO 27001, CMMI.• Team, operation and service management.• Major Incident management, making plan for a solution and take actions to solve problems and inform the customer for all solution steps and leading teams.• Coordinating and planning the existing and new services in accordance with the contract. Managing the operational process by communicating with the customers, suppliers & internal service partners.
