Customer Experience Specialist And Office Assistant
Responded and resolved all customer service troubleshooting emails for customers in a more than satisfactory and timely manner which resulted in many great reviews for the company on Wiremo site.• Created and printed all shipping and Drop shipping orders from company Squarespace website and OHOM-affiliated stores (8-11 company sites) in speedy manner for warehouse to ship out same day.• Collaborated with warehouse manager and kept track of company inventory in updating and maintaining accuracy on Squarespace and QuickBooks weekly.• Data collection from Squarespace CSV files exports and imports as well as other dropship website maneuvering and analyzing of daily, weekly, monthly data, and specified data of company order trends purchased by customers. Managing a daily track, updating information constantly, and creating graphs and charts all on MacBook Numbers.• Data Collection of company's collaboration of projects with other companies and maintenance of follow-ups with communication through emails and tracking follow-ups on MacBook Numbers whilst updating president of OHOM and responding to important clients in timely manner to maintain excellent communication and company image.