Janice T. Email & Phone Number

Singapore

As a Probation Officer, I work with in-risk youths through a collaborative approach that straddles both enforcement and counselling. Being a Counsellor by training, I leverage therapeutic modalities as part of my interventions to help youths gain deeper understanding and insight into their own offending behaviours, as well as empower them with skills and strategies to become productive members of society.

Singapore

I provided counselling services to youths and young adults between the ages of 18 and 25, who were either facing distress in their interpersonal relationships or were seeking growth in various aspects of their lives. As a youth and young adult counsellor, I believe in the importance of building on their strengths and self-esteem to empower them to achieve the goals that they have set out for themselves, and to live more fulfilling lives.

Singapore

As a Counselling Intern, I worked with youths aged 12 to 25 who need help with various mental health issues, and personal or interpersonal challenges in their lives. I conducted counselling sessions and provided therapeutic interventions to assist and empower clients to reach their counselling goals.

Singapore

In this role, I worked closely with both internal and external stakeholders to build integrated programs and systems, such as an online counselling programme, an e-learning parenting programme and other divorce-related modules for citizens deciding and/or decided on divorce.

Singapore

I led the Customer Service team and implemented 10am-10pm answering system to ensure 15 minute replies, contributing to an increase in revenue of 400% in Q4 of 2020. To streamline Customer Service processes and improve our service, I managed a talkbot project (collaboration between Carro and Wiz.AI) to facilitate an automated FAQ system as well as cold calls to hit sales targets. I also recruited the new team of Core Business Associates and Managers for the Carro Singapore business team, conducting orientation programmes to ensure new hires transitioned smoothly.

Singapore

Adapting quickly to the new government regulations arising from Covid-19, I played a key role in the pivot from physical to online tuition classes. I oversaw and managed 22 ongoing classes and 200 students weekly. Notable achievements:• Created and designed the curriculum for the Online Programme within two weeks• Hit sales target of 90% conversion rate from physical to online classes for our Primary 6 Online Programme• All Online Programme classes were full in Term 3 of 2020 (Jul-Sep)• Managed and trained pioneer team of 6 online teachers • Equipped teachers with Zoom knowledge and know-how of digital education tools to engage students in a fun, collaborative, and effective manner to stimulate the virtual learning environment

Singapore

I managed and oversaw the smooth running of over 40 classes and 400 students each week, trained and mentored a team of 15 teachers and handled sales. Notable achievements:• Student enrolment increased by 15% from 2019 Term 4 to 2020 Term 1 • Passing rate of PSLE-taking cohort went up to 100% in 2019• Student retention rate was more than 80% per annum from 2018 through 2020 (due to good relationships maintained with existing parents via regular updates and parent-teacher collaborations/interventions when necessary)

Singapore

I mentored and trained 15 part-time Creative Writing teachers to ensure high quality and consistency in lesson delivery. All teachers underwent a period of review for at least 3 to 6 months and turnover rate was below 10% per annum.

Singapore

I was in charge of Lumens-Grab Administrative and Customer Support, writing case appeals and reports to Grab on behalf of over 600 drivers under our fleet. I managed and resolved incentive issues by adopting an empathetic problem-solving approach and achieved 95% appeal success rate for all cases.

Singapore

I taught English Creative Writing to Primary school-aged children and communicated with parents weekly to provide progress updates. During my 4 years of teaching, I have taught over 300 students and was able to make an impact through their academic success. Notable achievements:• In 2015, more than 75% of my Primary 6 students scored at least an A or A*• In 2016, 90% of my students achieved spectacular A and A* grades for English• From 2015 through 2017, 90% of my students improved by at least one grade between their SA1 and SA2 English Composition scores

Bachelor Of Social Sciences (Honours), Sociology

Being empathetic by nature, I have always carried a keen listening ear for the stories of the disadvantaged and marginalised. My.

Master'S Degree, Counselling

“Life as a therapist is a life of service in which we daily transcend our personal wishes and turn our gaze toward the needs and growth.

Graduate Certificate, Counselling, Full Distinction

Modules include: • Lifespan Development and Counselling • Counselling for Change and Transition • Introduction to Ethics and Professional.

German Language Exchange Program