As a Senior Customer Experience Leader , I build the bridge between the present and the future. And there’s nothing more exciting than to lead the organization through a comprehensive business transformation, to create a compelling customer vision and achieve strong business outcomes. A commercially focused professional with over 17 years experience managing global and local digital, customer experience, data, service and operational teams. Working with multiple cultures and functions across complex matrix organizations, I’ve been privileged to partner with iconic brands including Microsoft, CBA, Deloitte, American Express, Kimberly-Clark Corporation, IBM, Pfizer and Jaguar, on taking their customer experience to the next level. Proud to claim AU CX Leader of the Year 2022 and Top 100 APAC Influencers in The Contact Centre Industry awards, alongside multiple CX and Product Industry awards for my organizations : Women in Digital, Canstar, Finder, Product Review, Ashton Media and Mozo Experts Choice awards, non of it possible without teams working together to drive amazing customer experience. I am passionate about creating a collaborative, customer-first culture and specialize in building and executing the full Customer & Employee Experience StrategySpecialties: ► Digital Transformation and Innovation ► Design Thinking and Agile ► Customer & Merchant (B2B and B2C) Success ► Market Research, Analytics, Storytelling Through Data► Branding & Marketing, Social Media, Online Brand Reputation► Operational efficiency, AI & Self-Serve Channel Optimization► Product strategy, Project management, Revenue Growth Through Customer Centricity