( 1) Attending to customer's complaint/request/inquiry via the social media platforms (Facebook/Twitter/Leo handover/Leo ABC).( 2) Go the extra mile and provide feedback to customer's on their complaint/request/inquiry.( 3) Drafting formal and error free responses to customers based on their complaints, request or inquiries.( 4) Receiving and directing customer feedback to the appropriate units for consideration.( 5) Proactively monitoring and following up with business offices as well as other supporting units within the specified TAT.( 6) Successfully treat escalated customer complaints, manage resolution processes and worked towards solutions which ensured quality service delivery and customer satisfaction.

(1) Served as company liaison for product orders and to promote business relations with clients, vendors and sales team.(2) Conduct market research to identify selling opportunities by evaluating customer needs, and actively seek out new sales opportunities through cold calling and visiting. (3) Create frequent reviews and reports using sales and financial data to ensure the availability of stock for sales and product demonstrations.(4) Setup meetings with potential clients to address their enquiries and concerns, and also engage in negotiation and closing sale deals. (5) Gather detail feedback from customers or prospects and share with internal teams for business decision making. (6) Facilitate exceptional customer services, respond to customer enquiries and queries, provide timely solutions and provide quality customer support. (7) Successfully manage resolution processes, recognize and escalate recurring problems, customer complaints and worked towards solutions.(8) Improved customer services and support which lead to old customers returning and an overall customer retention and loyalty.

(1) Worked closely with the City Lead and assigned sales staff member to cover sales territory, completed all allocated tasks to achieve sales quota. (2) Supported in conducting market research by gathering useful information from customers and vendors on the field. (3) Participated in both field and classroom learning sessions, kept training log and delivered presentations to the City Lead at the end of internship that resulted in the promotion to a Sales(4) Reviewed sales performance against sales targets and reported changes to supervisor, updated documents and sales records for management decisions.(5) Answered enquiries, educated customers about company’s services and delivered high quality friendly customer service. (6) Provided technical support and troubleshooting assistance for customer orders, account statuses and other problems (7)Provided superb customer services, reduced turnaround time and ensured faster business transactions.

(1) Perform multifaceted functions; office administration, organized meetings, strategic planning, sales, customer service and follow up.(2) Managed inventory and efficiently maintained company records.(3) Support all team members by assisting with clerical, administration, customer account information or other official queries when requested. (4)Developed and updated administrative systems to make them more efficient. (5) Monitoring daily office productivity and implemented modifications to improve overall effectiveness of personnel and activities.