Key Responsibilities:• Test Strategy Development: Designing comprehensive test strategies and test plans based on project requirements and specifications. This includes creating detailed test cases, test scripts, and defining test scenarios to cover all functional and non-functional aspects of the software.• Test Automation: Developing and maintaining automated test frameworks using tools like Selenium, TestNG, and Jenkins. Implementing automated test scripts for regression, functional, and integration testing to increase efficiency and coverage.• Manual Testing: Conducting thorough manual testing for complex scenarios that are not easily automated. This includes exploratory testing, user acceptance testing (UAT), and validating new features and bug fixes.• Defect Management: Identifying, documenting, and tracking defects using JIRA. Collaborating with development teams to ensure timely resolution of issues and verifying fixes to ensure they meet the acceptance criteria.• Performance and Security Testing: Performing performance testing to assess the software's responsiveness and stability under various load conditions. Conducting security testing to identify vulnerabilities and ensure that the software adheres to security best practices.• Process Improvement: Analyzing and refining QA processes and methodologies to enhance testing efficiency and effectiveness. Implementing best practices and industry standards to continuously improve the quality of the testing process.• Team Leadership and Mentoring: Leading a team of QA engineers, providing guidance and support, and mentoring junior team members. Facilitating knowledge sharing and fostering a collaborative team environment.• Cross-functional collaboration: Working closely with product managers, developers, and DevOps teams to ensure alignment on project requirements and deliverables. Participating in design reviews and providing input on quality-related aspects.

Conducted accurate and timely quality reviews of claim adjudication activities, ensuring compliance with adjudication policies, procedures, job aids, and guidelines.Performed quality audits on membership eligibility and enrollment data, verifying accuracy and timeliness in alignment with regulatory standards and agency requirements.Utilized a comprehensive QC tracking system to document findings, providing detailed and clear communication of error determinations to relevant stakeholders.Ensured consistency in meeting quality, productivity, and timeliness standards established by management, delivering high-quality outcomes within set deadlines.Collaborated with cross-functional teams, including claims processors and membership departments, to ensure alignment with organizational quality goals and regulatory compliance.Reviewed and evaluated enrollment and eligibility entries, identifying discrepancies, and coordinating corrective actions to ensure accurate data representation.Supported process improvement initiatives by providing insights and recommendations based on audit findings to enhance efficiency and reduce errors.Maintained an up-to-date understanding of regulatory compliance standards, including Medicare, Medicaid, and private payer requirements, to align operational practices with industry standards.Participated in training sessions to enhance team knowledge of adjudication policies and enrollment guidelines, contributing to a culture of continuous learning and compliance.Provided management with regular reports on audit results, including trends and areas of concern, to inform decision-making and strategic planning.Achievements:Achieved a consistent track record of meeting or exceeding quality and productivity metrics set by management.Enhanced membership data management by implementing detailed audit feedback.

Overseeing and driving the quality assurance processes for various software projects. My role involves leading the QA efforts, designing and implementing robust test strategies, and ensuring that all software products meet the highest standards of quality and performance.Key Skills:• Automated Testing Tools: Selenium, TestNG, Jenkins, and other test automation frameworks.• Bug Tracking and Management: JIRA, Bugzilla, and other defect management tools.• Performance Testing: JMeter, LoadRunner, and other performance testing tools.• Security Testing: Knowledge of security testing practices and tools for identifying vulnerabilities.• Manual Testing: Experience in exploratory testing, UAT, and comprehensive test case design.• Process Improvement: Expertise in refining QA processes, implementing best practices, and enhancing efficiency.• Communication and Leadership: Strong skills in communicating with cross-functional teams, leading QA efforts, and mentoring team members.