Key Deliverables: • Strategic Planning: Formulate and effectuate the organization`s human resource strategy aligned with the business requirements, vision and objectives.• Talent Management: Identify talent, conduct interviews, and facilitate onboarding through a structured induction and orientation program that ensures new hires are effectively integrated into the organization.• HR Operations: Employee Support: Address inquiries related to visa renewals, salary, and provide assistance during relocation processes. Training and Development: Design and deliver training programs for staff to enhance skills and compliance with company policies. Conflict Resolution: Facilitate mediation between employees, enforce workplace policies, and conduct investigations into conflicts or grievances. Policy Implementation: Ensure adherence to HR policies and procedures, fostering a respectful and productive work environment.• Administration: Perform administrative and record-keeping tasks related to staffing changes, including layoffs, resignations, terminations, extended leaves of absence, monthly bills verification contract renewal and annual activities.

Key Deliverables: Project Support: Project Coordination: Assist in planning, executing, and monitoring projects, collaborate with project managers and stakeholders to ensure alignment on project goals and timelines. Communication: Facilitate communication between project teams, management, and employees. Prepare and distribute project updates, reports, and presentations. Documentation: Maintain comprehensive project documentation, including plans, reports, and meeting notes. Ensure all project-related materials are organized and accessible. Training and Support: Assist in the development and delivery of training programs related to project initiatives. Provide support to employees during the implementation of new HR systems or processes. Feedback and Evaluation: Collect feedback from stakeholders and employees on project outcomes. Assist in evaluating the success of the project and identifying areas for improvement. Compliance and Risk Management: Ensure that HR projects adhere to legal and regulatory requirements. Identify potential risks associated with the project and recommend mitigation strategies. Stakeholder Engagement: Support stakeholder engagement efforts to ensure buy-in and participation in project initiatives. Address concerns or questions from employees regarding project changes.• On-boarding: Onboard new employees, ensuring that current employees are developed and retained, and helping standardize review and evaluation processes• Payroll Management: Handle the entire payroll cycle, including payroll preparation, auditing, and processing aimed at increasing efficiency, compliance, scalability & accuracy.• Employee Engagement: Strive to advance people and implement effective strategies to endorse employee engagement.• Rewards & Recognition: Encourage and appreciate employee based on performance with bonuses, raises, or special privileges. Appreciate and award employees on key initiatives.

Played a significant role in integrating the employees with the organization's culture, chairing the exit interviews, obtaining feedback, and performing the full & final settlement.Steered various activities, such as accumulating the documents, forms filling andintegrating the candidate within the organization, and securing all joining formalities,such as salary account opening, insurance coverage, ID Cards, Uniforms. • Prepared and maintained payroll and salary processing for calculating, finalizing andsharing the final documents with accounts, maintaining disbursement schedules as perpolicy• Chaired and attended the annual sales meet, picnic, festival celebrations, birthdayparties, fun at work, reward and recognition, official outings and movie planning. • Organized and steered the HOD meetings, skipped meetings with employees, employeecommunication and HR Blogs. • Handled various activities, such as blue-collar employees, conducting policeverification, labour officer meetings, and labour law audits. • Developed and presented thei8o-degree appraisal model for the company. • Prepared HR Manual, Leave Manual and Executed HR Policies across company. • Complied with the ESI and PF across all regions and timely updated information witheach employee, extended support to employees on ESIC and PF requirements. • Performed registration and renewals in each state as per the directives of the state ¢ral governing authorities, including shops & establishments.

Managed an array of HR functions, including recruiting the right talent, accelerating staff performance, supporting career progression, conducting orientation and onboarding, maintaining staff relations, and updating policies and practices.

Steered the Hiring functions, right from screening applications, scheduling, interviews, steering the selection process, carrying out the reference checks & background verification, verifying documentation to presenting salary offers aligned to company budget & pay parity.Handled the documents & letters generation (offer, joining, appointment, confirmation, increment, promotion, appraisal, relieving, and service certificates)

Strategic Planning: Create and execute a dynamic human resources strategy that enables the overall business plan and long-term strategic growth.• Human Resource Management: Administer talent acquisition, career development, succession planning, retention, learning, leadership development, compensation & benefits.•Administration: Perform administrative and record-keeping tasks related to staffing changes, including layoffs, resignations, terminations, and extended leaves of absence.• Recruitment Management: Accountable for building and leading a pipeline of qualified candidates into a structured interviewing and evaluation process.•Onboarding: Onboard new employees, ensuring that current employees are developed and retained, and helping standardize review and evaluation processes• Payroll Management: Handle the entire payoll cycle, including payroll preparation, auditing, and processing aimed at increasing efficiency, compliance, scalability & accuracy.•Employee Engagement: Strive to advance people and implement effective strategies to endorse employee engagement.• Industrial Relations: Handle the industrial relations, manager union relationships, and ensure that the company's employees' treatment meets the core business values.• Employee Relations: Address and handle employee relations cases and investigations while demonstrating an understanding of legal compliance, workplace laws, and regulations.•Training & Development: Identify training needs and set up training programs in line with business objectives for employee's upskilling.• Rewards & Recognition: Encourage and appreciate employee based on performance with bonuses, raises, or special privileges. Appreciate and award employees on key initiatives.• Client Engagement: Closely work with the clients and fulfil their requirements to ensure loyalty and satisfaction.

Chronicled success in leading and managing the retail store operations with proven excellence in conceptualizing and implementing various store operational strategiesConsistent record of managing entire gamut of retail store operations including customer services, inventory control, sales operations & general administration in compliance with SOPsShowcased excellence in Strategic Planning, Market & Competitor Analysis, Season Launch, Sales MaximizationDefined continuous improvement processes, restructured operations and introduced important measures to bring in profitabilityExpertise in managing all merchandising / business development activities, analyzing market trends & establishing healthy & prolonged business relations with clients, thereby ensuring higher market shareExcellence in extensive market & consumer analysis while launching new products, arranging promotional activities & campaignsEstablished company products against competitors’ products with focus on capitalizing and expanding business potentialAn out-of-the-box thinker with proven track record of ameliorating business revenues, streamlining workflow and creating a team work environment to enhance profitability innovatively for reputed clients

Handling American Express Card Issues.Raising Retrieval Requests and Chargebacks for CustomerDisputes on Amex Cards.Handling Retrieval requests Fulfillments Received throughGns Website. Decisioning and further Actioning ondocuments received from Merchant Bank.Handling Representments of Chargebacks done by MerchantBank and Raising Second Chargebacks.Reconciliation of Funds received through OPSNET report.Final decisioning on customer disputes.Prepare the daily MIS report.Giving Training to my team’s new joined colleagues.Co-oprdination with SE regarding Customer complaint.Handling Customer queries through phone calls.Attending meetings on banking operations.