Working as a Project Manager with Publicis Sapient Delivery domain, with focus on the Financial Services industry. - Management of the Product, Experience, and Engineering tracks- Coordination with other tracks and partners to ensure smooth delivery- Defining and owning the implementation of the Ways of Working for the project- Supporting in training team members and client on Jira- Building a relationship with the client and working with them through the delivery of their project

- Manage projects from inception through to deployment- Collaborate with team leads to plan and facilitate workshops, map outputs, define programmes of work and manage deliverables- Work with the client-facing leads to scope, estimate and plan projects - Create and interpret analysis to support strategic recommendations to clients- Work with team leads and client partners to develop new sales proposals- Manage financial performance, ensure project profitability and carry out timely and accurate billing- Support the Head of Delivery in managing the PM team.

- Ownership and accountability of project delivery or of multiple ongoing engagements- Identify, distill and scope client requirements and activities while offering innovative solutions- For Projects, responsible for the creation, maintenance, and delivery of gantt charts, functional specification documents and development manuals- For Managed Services (ongoing engagements), leading sprint review and planning sessions and the upkeep of site documentation- Coordinate and verify the completion of daily tasks within both dedicated and shared teamsIdentify, document and manage scope or deliverable change requests, either initiated internally or by the customer- Communicate effectively with the customers across a variety of mediums to ensure their understanding of status and progress of projects and ongoing engagements- Plan and control quality by reviewing items before delivery to client, facilitating internal review sessions and coordinating through user acceptance testing - Evaluate the value of the work to be delivered to the customer and look to back it up with data to drive educated decisions- Take the lead on quarterly roadmap strategy/planning sessions- Conduct periodic engagement and project reviews with key client stakeholders to provide progress reporting and plan to key milestones, manage key decisions and mitigate risks- Own the process, adhere to Demac’s engagement methodologies, and be knowledgeable on the effective process steps needed to execute a project successfully- Keep statuses updated in internal systems to give a clear picture to all internal stakeholders of progress and deliverables - Provide feedback on areas for improvement in existing ways of delivery and operation- Responsible for the dedicated development team’s (of three to six) development and growth - Work across a variety of internal teams to get the job done and at the same time being respectful of their day to day

LEAD AND MANAGE THE CLIENT SUCCESS TEAM- regular fortnightly reporting- resource planning (to assign appropriate team members to projects, to resolve issues)- appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations)- recruitment of new team members- run regular sessions with the client servicing team to share knowledge and experience- assisting in the overall direction and execution of each projectKEY ACCOUNTS MANAGEMENT- Act as the main point of contact for a group of dedicated clients and manage their project needs from initial brief, implementation within the studio to final reveal- Negotiation and pricing of key client contracts, deliverables and scope of work- Manage creative projects and be the key liaison between clients, strategy and design teams- Clearly define the project scope, manage the timeline and ensure on-going communication between all parties- Monitor project performance against client's objectives, making optimization recommendations as necessaryASSIST IN SECURING NEW SALES- demoing the product to perspective customers- assessing customer needs and providing solutions- assisting sales representatives to secure new dealsRESEARCH AND EXECUTION OF NEW TOOLS- identifying and implementing appropriate tools and utilities to streamline day-to-day processes

- New Product Research + Presentation to Sales Team- Develop New Leads and approach Perspective Buyers / Suppliers- Design all Documented Communication (Sales Report, Proposal, New Product Profile, Greeting Cards, etc.)- Maintain regular communication Post-Sale until Shipment received and approved by Buyer- Give Web / Softwares Training to Employees to make day to day processes more efficientMain Softwares Used:- TeamworkPM- Microsoft Word- Microsoft Excel- Microsoft PowerPoint- Photoshop- Indesign- Keynote- Google Chrome

Academic Coordinator- New Student Admissions- Made day - to - day Schedules for Students and Instructors- Overlooked Instructor's Planner and concerns- Managed and Coordinated an all around Summer Camp Program for Kids 3 - 14- Conducted English Conversation Classes and made a thorough Curriculum for other InstructorsDigital Marketing Specialist- Project Manager for Web and Print Media- Social Media Coordinator- SEO Strategist- Branding and Design Strategist- Blog Content Editor

- Conceptualized and Designed Magazine / Newsletter- Assigned Weekly Tasks to Teachers to gather material for Magazine- Met regularly with Teachers and Administrative Staff to go through Ideas and Concept Designs- A/B Testing

- Answer inquiries and provide information to customers- Explain the type and cost of services offered- Arrange for billing for services- Receive and log complaints - Investigate complaints- Arrange for refunds and credits- Access and process information

- Basic Administrative Duties - General Bookkeeping (QuickBooks) - Print Designing Flyers and Brochures- Managed Web Ads (Google Ad and other Classified Websites)