- Work on projects relating to the customisations, reports, interfaces, and modifications in manufacturing and supply chain (CRIM)of the system in order to address the client’s requirements. (North America, UK, German etc.)- Configure functional solutions and implement, adjust, and integrate the IFS Products with the Customer needs.- Ensure up-to-date knowledge of the latest R&D developments and applying in active Customer cases.- Actively guide the customers for improvements in their business and validate them with the Solution Architect.- Gather requirements from customers, prepare blueprint documents. (Business Requirements Specification, Functional Specification & Test Specification)- IFS Document management and Human Resource Management (Basic, e.g. Work and Time Reporting)- Handled global functional support queries via ServiceNow platform (GSD, Support Team) related to IFS Cloud Manufacturing and Project Management.- Work on projects relating to the customisations, reports, interfaces, and modifications in manufacturing and supply chain (CRIM)of the system in order to address the client’s requirements. (North America, UK, German etc.)- Configure functional solutions and implement, adjust, and integrate the IFS Products with the Customer needs.- Ensure up-to-date knowledge of the latest R&D developments and applying in active Customer cases.- Actively guide the customers for improvements in their business and validate them with the Solution Architect.- Gather requirements from customers, prepare blueprint documents. (Business Requirements Specification, Functional Specification & Test Specification)- IFS Document management and Human Resource Management (Basic, e.g. Work and Time Reporting)- Handled global functional support queries via ServiceNow platform (GSD, Support Team) related to IFS Cloud Manufacturing and Project Management.

• Delivering SAP support and services for the MM module for both local and international clients within the tight Service Level Agreement (SLA).• Engage with the customer by building trust and credibility by consistently delivering assigned tasks on time with high quality• Working in a team to prepare business process procedures, test scenarios, configuration/development documentation, and user training materials.• Execute assigned project tasks in areas of demonstrated competence with direction from the management.• Requirement gathering and evaluation of custom/personalization requirements raised by the customer, whilst preparing functional specification documents for best suitable setups to be carried out with technical consultants.• Perform configurations and collaborate with other technical consultants to make developments in the assigned tasks.• Preparation of testing documents.• Set appropriate priorities based on the assigned tasks and consistently ensure that work outputs are delivered on time and are of the highest quality.

• Performed system implementation projects within the group by mapping client requirements with the system. (Process design, configuration, integration, testing, training and deployment)• Effectively managed the complex System Upgrade projects 12.1.3 product version to R12.2.9 and Oracle Cloud version (Oracle Fusion.)• Continuously support the clients during training, user acceptance testing and use system after system go-live.• Support the client during all phases of testing, including Go Live and the building of test scripts.• Coordinate with Oracle to guarantee efficient client SR management.• Excellent documentation, reporting and presentation skills in both a virtual and in person mode. (Company visits to client companies and resolve their issue, carried out trainings for internal team and customers, developed questionnaires and training materials)• Ensure complete knowledge transfer, including critical user training, to clients and the support team.• Handling daily issues coming from client companies and providing accurate solutions.• Ability to work independently and lead the team members to achieve the objectives of the management.• Develop excellent functional specification documentation that may be utilised to describe business processes and facilitate technical builds when integrations between Oracle Cloud ERP and ancillary systems are necessary. (MD50 etc.)• Domain knowledge acquired in diversified industries.• Manage on-time project delivery on-time and business expectations and ensure internal customer satisfaction.• Assist with risk management and change management on projects.• Advising clients on options, risks, and any impacts on other processes or systems.• Effectively communicating and driving project deliverables.