Ayesha Hamid Email & Phone Number

California, United States

South San Francisco, California, United States

As the Global Informatics Product Manager for Distributor Management and Channel Operations at Roche, my role integrates leadership, technological innovation, and a commitment to diversity. I lead the strategic management and optimization of global distribution networks while acting as a technology thought partner, driving the adoption of cutting-edge solutions to enhance operational efficiency. In this capacity, I foster collaboration across diverse teams, ensuring that inclusive perspectives contribute to strategic decisions. My leadership helps to bridge technology and business, ensuring that Roche's products are delivered effectively, while advancing diversity and innovation within the global healthcare landscape.

South San Francisco, California, United States

• Lead and hold end to end product responsibility including partnering with key stakeholders within business functions, roadmap development, product delivery and cost effective operations for products under Channel Operations, Distributor Management and Contracting & Channel Insights (Analytics). • Envision and understand business vision and strategy to enable business capabilities by creating the best value and set vision for the products. • Drive and create the product strategy that aligns to business strategy and outcomes.

Drive five squads to complete project and program deliverables for Contract and Channel Management (Channel Operations and Data), AEA (Access and External Affairs) and GBO (Genentech Business Operations)● Technology Thought Partner: Known as key asset who can ‘unlock the power of technology’ to support streamlined business processes.● Collaborate with Business Process Managers, VP’s, Directors and Associate Directors to plan and strategize portfolio for areas.● Influence and negotiate with leadership to ensure best-qualified project manager and product owners are assigned to key initiatives resulting in high quality business and patient outcomes.● Provide strategic direction, prioritization and mobilization of resources on each squad. Decision-maker about which resources to utilize to best-serve business objectives, empowering squad members to make decisions and move forward with initiatives in an Agile manner (such as Payer Contract Analytics, 340b and Medicaid Analytics, Revenue Leakage, ValuTrack Upgrade (Channel Inventory Management)).● Spearheaded creation of Advisory Board necessitated by conflict and inefficiency in CPT 2.0 (Contract Pull Through), MCDM (Managed Care Data Mart) Cloud Strategy, MDM (Master Data Mart) Cloud Strategy. Leading cross-functional teams (USIX-20, AEA-5, GBO-8) to resolve complex issues over 2 years – successfully launched.● Educate, advise and challenge leadership re: product portfolio to enrich business area strategy, for benefit of an entire organization.● Led, influenced and coached team of IT Business Partners (peers) ensuring success in local affiliates and business partnerships.● Lead Diversity and Inclusion initiatives within Pharma Informatics. Collaborate with Senior VPs and Directors, defining alignment with overall GNE D&I goals (closely coordinating with Chief Diversity Officer). ● Developed and built Africa Exponential Investment while gigging with Roche Finance (G&A).

South San Francisco

Focused on leading the IT team and initiatives in support of Commercial Channel Operations and Data Insights (D&I). Member of CMG IT Leadership Team.Managed a team of 4 direct reports and 15 contractors for the Contract and Channel Management (Channel Operations). Supervised business analysts, technical leads, solution architects and project / program managers, who partnered with leaders to provide IT solutions to meet business objectives.● Provided thought leadership and direction which led to the conception and execution of Customer Experience Project Phase 1 (Digitization of Letter of Commitment) and Phase 2 (Spoilage Forms and SAP/Salesforce Integration). Coached, inspired and motivated group of senior staff, creating a cohesive team, and encouraging the development of resource capabilities and coaching of leads in projects and programs.● Defined future needs, skills, capacity and sourcing of Channel Ops IT team in collaboration with the Head of MCCO IT (before IT Transformation) and key business stakeholders. This led to building continuous improvement throughout the team with a focus on increased IT efficiency, effectiveness, and capacity.● Collaborated and led IT managers and HR Business Partners developed a vision of how skills can evolve over time, preparing chapters for the future.

South San Francisco

● Supervised Project Unity in collaboration with Roche Molecular Science IT by coordinating Infrastructure activities between GIS and RMS IT.● Delivered IT Partner Demand Management Tool to enhance agility in delivering service for IT Partners projects, major enhancements, mergers & acquisitions, office moves, and implementations increasing efficiency by 85%, allowing nearly 22 Demands (planned and unplanned) to be delivered as of Q4 2017.● Simplified Communication by consolidating and customizing ‘Infrastructure Services (formerly known as AE&O)’ information for IT and Business Partners, receiving 95% positive feedback (survey-based).● Leading People milestone (as part of ISI objective) to enhance knowledge, training, and processes with 90% satisfaction (based on a quarterly survey).● Delivered Infrastructure services for FPP Regulatory IP 6.1 Upgrade and Documentum Upgrade projects reducing the Operational cost by 20%.● As part of GIS Mentoring Program mentored 2 Senior Managers regarding inspiring and influencing their direct reports, which resulted in significantly improving overall team morale.

South San Francisco

● Launched USMA Portal within five months, in collaboration with USMA MBO team, exceeding Business Owner and End User satisfaction.● Delivered IT Support Model in collaboration with Maco (USMA) team to enhance and simplify the operational process by increasing resolution of tickets by 90%.● Collaborated with Maco during Intermune Integration ensuring all applications met Roche Standards from the Infrastructure perspective. Negotiated operational activities between USMA IT Ops and Maco by reducing ticket volume by 25%.● Supervised 39k effort in collaboration with USDS team by importing 100K records in 6-months.● Managed Critical issues by leading the USMA IT Ops in resolving the problems and issues within 24 hrs. and provided RCA to Senior Managers and Leaders within IT and Business.● Restructured Synapse IT Support Model, in collaboration with Maco, by strategizing overall operational cost and increasing customer satisfaction from 85% to 95%.● Rolled out M&E process in collaboration with various Business Partners in USMA by strategically analyzing how to deliver planned and unplanned M&E, while ensuring the following of the procedure. The process was successfully rolled out in EG and USDS on a quarterly basis with 90% satisfaction.● Reduced operational and labor costs by lowering ticket volume by 25% through M&E processes.● Managed a group of diverse employees (8 employees) while acting as a lead and mentor to enhance their critical thinking, customer and delivery skills that also improved customer satisfaction to 97%.

South San Francisco

• Providing operational support for Compliance Office and Medical Affairs Business applications• Providing maintenance and enhancement for Compliance Office and Medical Affairs Business Applications• Monitoring and troubleshooting application performance issues.• Maintaining system documentation • Working very closely with Java, C++, Oracle database, SQL scripts, Software Development Lifecycle, Reflection X, TOAD and SFDC.• Technical owner for Genentech/Roche applications such as Aprimo, gIRMS, CFAR, TISL, GMR, Exploria. • Analyzing, designing, coding / configuring and testing software to develop systems to meet business and technical requirements.• Performing development of operating procedures and training of support organizations.• Providing work estimates, identify risks and dependencies for new systems, implementation plans for enhancements, defect fixes.• Developing and maintaining technical specifications, drawings and supporting system documentation.• Collaborating cross-functionally on small to large and complex efforts.• Participating in service capacity planning and software performance analysis and tuning.• Contributing, reviewing and influencing on-going design, architecture, integration (e.g. API) standards and methodology for software development.• Accomplished Salesforce DEV 401 training.

Redwood City

I provided L1/L2 phone support to Genentech/Roche employees. And also provided onsite hardware/software support at offsite commercial events throughout the United States. I was on a quarter rotation with the Shared Platforms team, were I was implementing my UNIX/Linux and Database skills within Mobile Database Management system by managing the Global Mobile Iron tool.

Worked as a Level 1 Systems Analyst. Assisted onsite and offsite customers with hardware and software issues. Troubleshoot multiple computer platforms and cellular/PDA devices: Windows, Macintosh, Blackberrys, iPhone and iPad. Worked with L2 (Extended Operations ) in the configuring of Roche Applications. Assisted Google Ops at Genentech with Google Apps troubleshooting. Providing assistance with Genentech and Roche Specific applications.

Opportunity in working on updating the status reports of Center Point Key Projects causing awareness of the role of a Project Manager. Accomplished approvals and conveying and aggregating the task on time.Learned and experienced the true aspect of Transport Express software for the Phase 2 and its use in moving the development changes in SAP Landscape, accomplishing in learning the main tool of SAP programming i.e. ABAP.True accomplishment from this internship is confidence and to be a dedicated team member for the achievement of the objectives of the project

Certified Integral Coach, Integral Coaching/Executive Coaching

Completed credentialing as an Integral Coach at New Ventures West, a San Francisco based coaching institute accredited.

Bachelor Of Science, Electrical Engineering; Electronics & Telecommunication

Activities and Societies: IEEE, IEE, Public Speaking and Communication.Bachelor of Science in Electrical Engineering (BSEE) Concentration.

Doctor Of Philosophy - Phd, Clinical Psychology

PhD Program offers: -Accreditation: All CSPP clinical Psychology PhD degree programs are accredited by the American Psychological.