Ayesha Haque Email & Phone Number

➡️Ayeshah@gmail.com | Customer Success Executive | Sr Mgr Customer Success | Director Customer Success | VP Customer Success | Achievements include: -Managed portfolios totaling $100MM+ in ARR-Achieved 100% renewal rates -Increased customer satisfaction scores by 20%-Augmented ARR by 150%-Led and mentored global teams of 150+I'm a driven Customer Success Executive with extensive experience in Customer Service, Account Management, Operations specializing in SaaS, FinTech, and payment processing industries. I excel at driving growth and optimizing customer experiences by seamlessly integrating people, technology, and processes.With a proven track record in managing and scaling global customer success teams, I have consistently delivered results, including a 150% increase in ARR and a 20% improvement in customer satisfaction scores. My expertise lies in leading strategic initiatives that enhance product adoption, retention, and overall client value.Passionate about building strong client relationships and working collaboratively across cross-functional teams, I serve as both a player and a coach, ensuring that customer success is achieved through effective strategies and metrics. Core competencies:-Salesforce-HubSpot-Zendesk-Jira-Google Workspace-AWS-Microsoft Dynamics 365-MS Office-Leadership-Revenue management-Retention-Data analysesKey Skills and Strengths: -Team Development and Mentorship-Executive Communication-Cross-functional Communication -Strategic Planning and Execution-Revenue Growth and Commercial Impact-Data Analysis and Business Intelligence-Change Management- Polyglot - English, Urdu, Hindi, PunjabiCaffeine, carbs and 10k steps daily devotee (because balance!).