Providing technical advice to both clients and internal teams, solutions for IT challenges. Overseeing the global dispatch of IT support technicians, ensuring swift responses to client requests and incidents. Collaborating closely with support technicians to troubleshoot and resolve technical issues, consistently upholding a high level of customer satisfaction. Acting as a liaison between clients and the technical support team, keeping clients well-informed about progress and resolution timelines.

As a System Engineer starter, I handled server administration and technical support. Key responsibilities included managing the DNS server, troubleshooting website and email service issues, and ensuring system security. I utilized monitoring systems, controlled email spamming, and had knowledge of firewall systems. Additionally, I handled billing, provisioning services, and provided support to customers through various channels. I documented recurring issues, created guides for issue resolution, and communicated effectively with colleagues and customers.

Assisted in responding to helpdesk issues, maintaining an inventory of hardware, deploying, and configuring networking equipment, and documenting configuration changes