Led optimization of technical programs for the software supporting the Leasing Business of the Bank.- Streamlined incident management process by driving program objectives like reducing Tier-1 ticket backlog on leasing applications by 90% and driving standup, prioritization, escalations, risks, and reporting meetings.- Developed and implemented plan for quarterly release of Leasewave (Lease & Loan Management Software with Accounting Technology) updates ,managing schedules, documentation and communications with stakeholders.

Worked with business owners to define requirements and manage expectations. Collaborated with product , engineering and quality teams to design, implement and launch solutions for Leasewave (Lease & Loan Management Software with Accounting Technology) lease booking, invoicing, and asset management verticals.- Led end to end delivery by owning design process by translating requirements into user stories and ensuring alignment with all cross-functional teams to design and implement solution to meet business needs. - Conducted product demos and training sessions for potential clients and business users.

Designed customized solutions for LeaseWave product, Odessa’s industry leading and lease management platform.- Conducted requirement analysis and developed functional specifications, user stories and workflow/process diagrams for feature updates.- Successfully designed and released various client specific features on LeaseWave. Major ones include Revolving Loans, Lease Payoff, Loan Paydowns and Reports.- Supported client accquisition , requirement gathering and estimation phases by conducting client demos, proof of concepts and gap analysis on LeasWave.- Successfully streamlined defect management process, reducing turnaround time by 30% providing clarity to engineering team for focusing efforts. Facilitated recurring meetings, managed ticket routing, tracking and reporting. - Improved overall Quality Assurance processes by aligning test cases to business coverage, during Integration and UAT/Regression testing.- Contributed to organization growth by conducting 150+ company wide interviews for hiring Business and Quality Analyst roles.

Designed customised solutions for Leasewave product catering to the Leasing and Lending industry.- Experienced on Software Development Life Cycle (SDLC) using Waterfall and Agile(SCRUM) methodologies.- Working knowledge of developing Functional Specification Documents (FSD) and workflow/process diagrams.- Expertise in Unit, System, Integration, and UAT/Regression testing, creation of test plans and test cases.

Planned and managed activities for conducting SIMSARC.

Responsible for the the administrative and publication arm of SMARK

• Developed digital marketing processes including website content, social media engagement, and email campaigns at boostmychild, reducing product to market time by 20%.

Managed Quality Assurance for global clients across retail and healthcare industries.- Led QA for launch of the mobile platform for an ecommerce retailer using agile (SCRUM) methodology.- Built QA team accountability by gaining client trust within 4 weeks of joining a new healthcare account (USA) which helped in developing a better working relationship with the client. This was achieved by initiatives like reverse knowledge sessions, formal test cases reviews to ensure code coverage and collaboration with engineering and product team for resolution if user queries and defects.- Trained and mentored Quality Analysts in the team.

Completed training on GSM Architecture, routing, protocols and security at a live node serving a large geographical region in Delhi.

Worked on the Transmission Planning aspect of telecom networking services