Ayessa M. Canda Email & Phone Number

Australia

Manila, Philippines

Experience in successfully delivering new enhancements and change requests using Agile/Waterfall methodology with integration to other modules/product. This includes, but not limited to, creating design document and participating in design review, issue duplication for existing product, UAT/QA testing and giving sound/valid solutions to bugs reported.Responsibilities: - Responsible for analyzing business requirements and developing detail design specifications for enhancements and new products or modules.- Serves as the conduit between the customer community and the software development team and is involved at some level throughout the entire product development life cycle.- Provides limited subject matter expertise and works with development teams to communicate design specifications and resolve problem with designs.- Responsible in handling the software related financial issues of the client specifically related to Accounts Payable, Employee Expense and Cash Management. - Breaks down high-level business/user requirements into a functional product design, specified in an appropriate level of detail suitable for use by those who must base their work on it.- Defines quality specifications, external interfaces, constraints, and other nonfunctional requirements. - Performs requirements analysis/verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. - Participates in design reviews and other work product documents derived from requirements specifications to ensure that the requirements were interpreted correctly ensuring that product designs successfully fulfill the needs that are defined in the business requirements. - Analyzes customer feedback and collaborate to determine how requests fit into product development.

Sydney, Australia

I was the primary business analyst for accounts payable, cash management and employee expense modules touching a bit on general ledger and accounts receivable. I was responsible for analyzing business requirements and developing detail design specifications for enhancements and new products. I served as the conduit between internal stakeholders and the development team, and is involved at some level throughout the entire product development life cycle. I work with development teams to communicate design specifications and resolve problem with the designs.I also led the whole Financials team (composed of Business Analysts, Software Engineers and Quality Assurance Analysts) with efficiency and operational excellence evidenced by team's fantastic overall metrics.

Primary Purpose:Support Specialist is responsible to interface with customers via inbound email cases or telephone calls to address and resolve technical support requests for client products or services.Principal Accountabilities: Maintain broad and technical knowledge of product and services. Greet customers in a courteous, friendly and professional manner. Listen attentively to customer needs and concerns, demonstrate empathy. Clarify customer requirements, probe for and confirm understanding of requirements or problem. Meet customer requirements, through first contact resolution. Minimize escalation to Tier-III support. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Occasionally use decision-support tools to answer questions. Solve problems that may be unstructured and that may require reliance on conceptual thinking. Offer solutions to issues that are often non-standard/non-routing and require some clarification.

Primary Purpose:Finance Representative ensures that every invoice is paid correctly within correct payment terms. Each invoice will be processed from beginning to end resolving any problems along the way. Once processed and void of any problems, it is posted and sent to the attestation group.Principal Accountabilities: Ensure that Invoices are posted – Take ownership and initiative until invoice is successfully and accurately processed. Take appropriate action to obtain correct coding for un-coded invoices and invoices with coding errors. This includes contacting vendors, facility engineers, etc. Until proper authorization and valid coding is received, posting cannot be completed. Setting Up Vendors - If the vendor information does not match master data or is not in the master file, contact the business representative to submit a request for add or change to the vendor master file. Review Final Screen Before Posting – Thoroughly check work prior to completion of posting to avoid unnecessary corrections. It is also the processors responsibility to immediately correct any invoice errors discovered by the attest group. Errors should be caught and corrected prior to release of payment if possible. Prepares Accounts Payable statistics Report daily. Responsible for payment of invoices thru EDI (Electronic Data Interchange). Sets Personal Goals – Work with the Supervisor to set goals and objectives Service Excellence – Maintain professional attitude when dealing with suppliers, internal customers, and co-workers. Adherence to Invoice Processing Policies and Procedures – Adhere to established Accounts Payable and corporate policies and procedures. Development of Personal Knowledge Base – Develop, maintain knowledge of and adhere to AP processing procedures, business processes, and the GSAP application. Cross train with other processors to provide backup and knowledge of other business areas.

Primary Purpose:Bills Processing Assistant is responsible in the preparation of Payable Vouchers, monitoring of Capital Expenditures / Operating Expenditures and Petty cash Replenishments.Principal Accountabilities:Accounts Payable Verifies that “billing copies” of Purchase Orders and similar documents authorizing the establishments or booking of a liability are properly signed by authorized signatories, and maintaining file thereof until fully paid. Compiles, verifies and review bills/ invoices and other supporting documents versus duly approved Purchased Orders and other documents to initiate processing of payment vouchers Monitors the usage of cell phone and telephone charges. Coordinates with communication facility users/custodians on their respective facility billings. Computes the amount for payment and preparation of payment summaries to support requests. Processes all received invoices within the prescribed period of time. Maintains record of all processed and unprocessed Purchase Orders, Invoices, Warehouse receipts, payment vouchers and check releases. Keeps the Financial Control & Budget Planning Manager well informed on the problems and status of suppliers’ billings/invoices and checks.Capital Expenditures(CAPEX) /Operating Expenditures(OPEX) Maintains record of capital and operating expenditures and submits it on weekly basis. Ensures that the Purchase Orders are approved by authorized signatory based on the approval limits of authority. Reports the new supplier. Make sure that the payment for suppliers are based on the approved capital fulfillment plan and capital expenditure request and approved based on the approval matrix.Prepare monthly reports for Petty cash replenishment of different custodians.