-Project Planning, Deployment, and Lead on full range of IT services including but not limited to cloud, network and server infrastructure, and security-Provide corporate trainings to clients on changes from environments, security, and compliance-Predict, Plan, Perform, Produce Documentation for company leading practices on new technology/software-Work directly with Vendor and ERGOS Engineers to produce situational solutions to client IT business needs

-Provide support to accounts of up to 50 users that span multiple locations-Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems-Provide clients with assistance solving computer related problems-Coordinate with external vendors to provide timely service and issue remediation-Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.-Monitor system performance and provide security measures, troubleshooting and maintenance as needed-Perform on-call and rapid deployment on emergency issues to provide a clear path to resolution

- Providing clients with assistance solving computer related problems- Providing positive and enthusiastic phone based support at all times to the clients- Assist users in diagnosing and resolving data communication problems- Answer user inquiries regarding computer software or hardware operation to resolve problems- Thorough documentation of client issues in service tickets. To include cause, course of action and resolution- Performing minor repairs to software or peripheral equipment configurations, following design or installation specifications- Performing complex repairs to software or peripheral equipment configurations, following design or installation specificationsAssist others from a technical level and take technical escalations when needed- Minor training of users in the proper use of software, hardware

Vehicle and Vehicular Maintainer(2T371)Plans and schedules vehicle and equipment maintenance activities. Plans and controls work methods, production schedules, operating procedures, and performance standards. Monitors established maintenance priorities, tire and battery shop operations, and determines mission requirements.Ensures vehicles, equipment, tools, parts, and manpower are available to support mission requirements. Ensures maintenance and supply documentation is complete and accurate. Determines the overall mechanical condition of vehicles and equipment, diagnoses component malfunction and initiates repair actions. Systematically analyzes malfunctions by visual and auditory examination or through the use of test equipment.Troubleshoot, repairs, adjusts, overhauls, or replaces major assemblies or sub-assemblies such as power and drive trains, electrical, air conditioning, active and passive restraint systems, fuel, emission, steering assemblies, tracks, brake, hydraulic system components and vehicular equipment attachments.Removes, disassembles, and repairs gasoline or diesel engines and components. Diagnoses, isolates malfunctions and repairs vehicle electrical, emissions, gasoline, diesel and alternative fuel systems. Removes and installs electrical components to facilitate repairs.Repairs components by replacing worn or damaged parts with new or reconditioned parts, grinding, fitting, balancing, or arranging for welding or machining. Reassembles, adjusts and tests repaired units for proper operation.Repairs, adjusts and replaces locks, latches, remote controls, window regulators and other associated body components. Cleans, tests, and repairs vehicle radiators and associated parts. Tests for leaks and blockage using tanks and flow testers. Selects the proper equipment for set up and prepares metal for welding. Welds, cuts, and repairs vehicle parts and accessories using oxyacetylene, gas-shielded and arc welding.

Next level of Geek Squad Field Support!Complete installations to Geek Squad ® quality standards, either alone or with team for more complex or custom jobsSupervise the work of Cadet team membersClearly communicate the scope of projects with clientsComplete necessary paperworkDemonstrate strong client service skills while representing the company during installationsCommunicate with call center or retail store via cell phone

Provide complete In-Home Solutions for residential and business from Home Theater setups, complete wired and wireless network's, and Computer setup, troubleshooting, and repair

-As an Advanced Repair Agent, I quickly and accurately diagnose technology issues and create robust solutions as needed my Geek Squad Precinct. -I identify and take advantage of opportunities to improve the process of assessing, testing and repairing client electronics. -I also help other employees understand how to successfully use the range of Geek Squad resources to meet client tech needs.-Responsible for maintaining, repairing, and servicing client technology and devices.-Performing backup for the entire precinct .-Performing other duties as assigned.

-Assist customers within the Precinct’s Standard Operating Platform (SOP)-Provide initial contact with clients and check in products for service-Perform basic testing to determine product needs and service solutions-Facilitate in-store sales, upgrades, installations and service-Expertise in DOS, Windows 9x/ME/2000/XP/Vista/8 or Mac OS X-Knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections-Proficiency in software installations and upgrades-Strong research and problem-solving capabilities

-Monitor the store for potential security risks and alarm function.-Protect against fraudulent activity by creating Asset Protection(AP) Alerts and Be On Look Out(BOLO) reporting and documenting incidents properly when necessary.-Teach and coach store employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment.-Work with the Sales Team and Sales Management to resolve any hazards or compliance issues and investigate any employee or customer accidents.-Interact with customers and store employees to maintain a safe and profitable environment.

-Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.Inspire customers by showing them what’s possible with technology.-Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.-Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience.Maintain your department’s merchandising and readiness to serve customers. Back up the sales team for phone and store pickup.